Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thayley Lopez

Las Vegas,NV

Summary

Adept at enhancing customer experiences and streamlining operations. I significantly improved service delivery by leveraging strong listening abilities and cash-handling expertise. My background also includes rigorous training in safe food handling, underpinning my commitment to excellence and safety in all endeavors. Demonstrated success in training team members, conducting evaluations, and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Massage Envy
05.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

United States Marine

Armed Forces Services
09.2023 - 04.2024
  • Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
  • Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
  • Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Improved quality of enlistees by providing thorough pre-screening assessments and ensuring applicants met eligibility requirements.

Store Associate

In-N-Out Burger
12.2021 - 09.2023
  • Maintained a clean and safe environment for customers by regularly cleaning and monitoring store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.

Party Host

Johns Incredible Pizza
11.2021 - 12.2021
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Safe Food Handling
  • POS Systems

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Massage Envy
05.2024 - Current

United States Marine

Armed Forces Services
09.2023 - 04.2024

Store Associate

In-N-Out Burger
12.2021 - 09.2023

Party Host

Johns Incredible Pizza
11.2021 - 12.2021

High School Diploma -

Eldorado High School

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Thayley Lopez