Tenae Stokes
Crossroads Treatment Centers
Upper Darby,PA
10
years of professional experience
Driven and compassionate healthcare professional with extensive experience supporting patients/customers. Excelling in patient documentation and fostering trust through exceptional customer service. Experience with working with insurance related processes. Strong communication and organizational skills with the ability to adapt to fast paced and high demanding environments.
Work History
Patient Ambassador
2 Years 11 Months- Financial Management: Maintained daily financial records, reconciled deposit verifications, and submitted daily revenue reports to the corporate office.
- Banking Operations: Executed secure bank deposits and managed essential financial documentation to support clinic operations.
- Clinic Preparation: Completed all clinical prep work, including patient charting, drug screening coordination, logging vitals, and lab work logistics.
- Operational Oversight: Managed opening and closing procedures to ensure all post-clinic tasks were completed efficiently.
- Patient Intake: Collaborated with the clinic manager and medical staff to coordinate patient intake, scheduling, and treatment workflows.
- Administrative Support: Assisted management with budgets, grant applications, regulatory reports, and formal external communications.
- Regulatory Compliance: Maintained strict confidentiality in compliance with HIPAA and 42 CFR Part 2 regulations.
- Meeting Documentation: Provided logistical support for committee assignments and recorded accurate meeting minutes.
- Customer Service: Managed high-volume phone lines, documented referral data, and resolved patient inquiries with a patient focused approach.
- Facility Maintenance: Maintained a clean, safe, and professional facility environment by assisting with daily upkeep and cleaning duties.
Dietary Aide
5 Years 9 Months- Prepared patient meal trays according to diet orders, allergy restrictions, and portion guidelines.
- Monitored temperature logs and reported unsafe food conditions to support quality standards.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Sanitized carts, trays, and work areas in compliance with infection control and food safety standards.
Education
High School Diploma
Skills
Patient Charting
EMR / EHR
Vital Sign Monitoring
Laboratory Specimen Collection
Appointment Scheduling
Insurance Coordination
Customer Service
Communicating to Patients and Families
Professionalism and Ethics
Timeline
Patient Ambassador
Crossroads Treatment Centers
11.2023 - CurrentRead More
Dietary Aide
Crozer-Keystone Health System
02.2017 - 11.2022Read More
Chichester Senior High School
High School Diploma
Read More