Tamara Ayala Lozano
Orlando
Summary
Customer service professional with 9+ years of experience increasing customer loyalty, motivating teams in multicultural contexts, and bringing employees together into collaborative work. Great communication skills that favor conflict resolution, coordination and decision making. Bringing to organizations a positive attitude, resourcefulness, and eagerness to contribute to the success of the company and the satisfaction of its customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Bartender
Pirate’s dinner adventure/Jewel
03.2019 - Current
- Greet guests, take beverage orders from the restaurant servers or directly from guests.
- Monitor guest experience and always ensure consistent highest standard service.
- Ensure bar area is fully equipped with tools and products needed to serve customers.
- Record currency transactions, tender proper change, and itemize receipt.
Flight Attendant
SkyWest
02.2023 - 06.2024
- Ensure compliance with safety regulations and procedures.
- Respond to emergencies and aid passengers.
- Maintain a clean and comfortable cabin environment.
English and Spanish Virtual Tutor
CENTUA
01.2020 - 06.2024
- Excellent organizational and time management skills, ensuring efficient and effective tutoring sessions
- Designed and implemented comprehensive leveling assessments to accurately gauge student proficiency and inform individualized learning plans.
Bartender
Marriot World Center
03.2023 - 06.2023
- Maintain large knowledge of drink selection.
- Maintain customer satisfaction.
- Rotated inventory and keeping track of stock.
- Courteously handle complaints and help with conflict resolution.
Host Manager
Millionaires Casino
04.2014 - 10.2017
- Administered policies, monitored gaming area, and ensure compliance with regulatory requirements.
- Hired, trained, mentored, and managed 50+ employees.
- Maintained and entered information into databases.
- Provided premium level of service to promote a positive casino experience for employees and guests.
Education
Flight Attendant – Aviation Industry
The Airline Academy
Ormond Beach, FL05.2022
High School Diploma -
Albania High School
Cerrejón08.2006
Skills
- Communication Skills
- Analytical Reading
- Writing expository and argumentative texts
- Conflict Resolution
- Attention to Detail
Certification
• CENTUA, Advance writing course. 2019
• La salle college, Visual design and scenography. 2013
• Javeriana University, journalism and communication skills. 2011
Languages
Bilingual (Fluent English and Spanish)
Interests
Reading, Cinema, Theater and Classical Music, Art Galleries
Awards
• Employee of the year. Award for appreciation for outstanding service. Pirate’s dinner adventure 2022.
Timeline
Bartender
Marriot World Center
03.2023 - 06.2023
Flight Attendant
SkyWest
02.2023 - 06.2024
English and Spanish Virtual Tutor
CENTUA
01.2020 - 06.2024
Lead Bartender
Pirate’s dinner adventure/Jewel
03.2019 - Current
Host Manager
Millionaires Casino
04.2014 - 10.2017
Flight Attendant – Aviation Industry
The Airline Academy
High School Diploma -
Albania High School
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