T. Nicole Morgan
Villa Rica,GA
Summary
Dedicated customer service representative skilled in communication, problem resolution, and classroom management. Committed to creating positive environments and enhancing customer experiences. Detail-oriented customer service representative known for exceptional order processing and conflict resolution skills. Focused on delivering accurate information and assistance, enhancing customer experience and loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Bin There Dump That
Douglasville, Georgia
03.2023 - Current
- Efficiently processed customer orders utilizing company software system.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided accurate product and service information in response to customer inquiries.
- Informed customers about billing procedures and assisted with payment processing and setup options.
Special Education Paraprofessional
Carroll County Board of Education
Villa Rica, Georgia
09.2013 - 03.2023
- Facilitated classroom management to create a positive learning environment.
- Monitored student behavior and provided immediate feedback for improvement.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Managed class of special education students in absence of lead teacher.
Bookkeeper
Hamilton State Bank
Douglasville, Georgia
08.1999 - 09.2013
- Reconciled bank statements with general ledger entries accurately.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Maintained and reconciled general ledger accounts.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Handled sensitive financial information with confidentiality and integrity.
Education
High School Diploma -
Paulding County High
Dallas, GA06-1997
Skills
- Order processing
- Communication techniques
- Problem resolution
- Customer inquiries
- Payment assistance
- Customer relationship management
Timeline
Customer Service Representative
Bin There Dump That
03.2023 - Current
Special Education Paraprofessional
Carroll County Board of Education
09.2013 - 03.2023
Bookkeeper
Hamilton State Bank
08.1999 - 09.2013
High School Diploma -
Paulding County High