Toaono Maka
Federal Way,WA
Summary
Motivated individual with 4 years of healthcare experience, seeking to engage and grow in an environment dedicated to the integrity and equity of patient care. Strong work ethic, adaptability, and exceptional interpersonal skills enable effective contribution to a team while excelling in independent work. Proven ability to quickly master new skills and work efficiently without constant supervision, ensuring the best possible care for patients and their families.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Washington Gastroenterology
Federal Way, WA
10.2023 - Current
- Responded promptly to all patient inquiries regarding availability or schedule changes.
- Set and confirmed clinic and procedure appointments.
- Collaborated with other departments to coordinate resources for patient when necessary.
Scheduling Coordinator
Seattle Childrens Hopsital
Seattle, WA
10.2022 - 09.2023
- Scheduled accurate and timely appointments while modeling core values
- Demonstrated empathy and high attention to detail while communicating with patient families as well as coworkers
- First point of contact for patient families offering hope for their child(ren), patients to receive the best care.
Administrative Assistant
Wesley Homes
DesMoines, WA
09.2021 - 05.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Resident Engagement Coordinator
Wesley Homes
DesMoines, WA
02.2020 - 05.2022
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized resident events and activities to ensure quality of life.
Lead Breakfast Cook
Compass Group
Seattle, WA
04.2019 - 02.2020
- Attentive to customers needs to provide great service
- Consistently provided friendly guest service and heartfelt hospitality while preparing meal
- Engaged with 100+ customer interactions per day while cultivating personalized service to ensure customer retention
Lead Line Cook
Farrelli’s Pizza
Point Ruston, WA
02.2017 - 04.2019
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Kept stations stocked and ready for use to maximize productivity to keep customers satisfied.
- Assisted in food inventory and control while properly receiving and storing delivered items.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2010
Skills
- Customer Engagement and Support
- Effective Multitasking
- Interpersonal Relationships
- Teamwork and Collaboration
- Pro
- Superb Active Listening Abilities
- Attention to Detail
- Referral Coordination
- Customer Service and Support
- Administrative Duties
- Problem-Solving
- Verbal and written communication
- Scheduling proficiency
- Patient Scheduling
- Telephone Etiquette
Timeline
Scheduling Coordinator
Washington Gastroenterology
10.2023 - Current
Scheduling Coordinator
Seattle Childrens Hopsital
10.2022 - 09.2023
Administrative Assistant
Wesley Homes
09.2021 - 05.2022
Resident Engagement Coordinator
Wesley Homes
02.2020 - 05.2022
Lead Breakfast Cook
Compass Group
04.2019 - 02.2020
Lead Line Cook
Farrelli’s Pizza
02.2017 - 04.2019
High School Diploma -
Vista Murrieta High School