Ni'Ayra Tobar
Mishawaka,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service and Ramp Agent
Envoy Air Inc.
South Bend, IN
01.2025 - 02.2026
- Assisted customers with checking bags, ticketing issues, and providing correct boarding information.
- Operated boarding process and assisting customers with information about their next connection.
- Operated ground support equipment to ensure timely aircraft arrival and departure.
- Coordinated baggage handling processes, improving efficiency during peak operational hours.
- Trained new employees on ramp/ customer service procedures and safety protocols, enhancing team performance.
Retail Sales Associate
HomeGoods
Mishawaka, IN
11.2023 - 06.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored and maintained the organization and cleanliness of sales floor and stock room.
- Handled price checks merchandise transfers.
- Ticketed, arranged, and displays merchandise for promote sales.
Retirement Specialist
American Senior Benefits
Elkhart, IN
05.2023 - 09.2023
- Developed and implemented retirement plans for clients to ensure they were in line with their long-term financial goals.
- Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
- Prepared detailed reports outlining current financial status, future projections, and recommended courses of action.
- Educated customers on the importance of saving for retirement through seminars, one-on-one meetings, webinars.
Store Associate
Wakarusa Dime Store
Granger, IN
08.2021 - 04.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
Front Desk Receptionist
Candlewood Suites Hotel
Granger, IN
08.2020 - 04.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Indiana Life, Accident, & Health Resident Producer -
Pearson Vue Education
Philadelphia, PA05.2023
High School Diploma -
Clay High School
South Bend, IN06.2016
Skills
- Verbal and Written Communication
- Calm Under Pressure
- Customer Service
- Problem-Solving
- Planning and Coordination
- Leadership
- Computer Skills
- Organization
- Money handling
Certification
- Licensed in Indiana - Resident Producer Individual - Life, Accident, & Health; Issued: 05-11-2023
- Licensed in Michigan - Non-Resident Producer Individual - Life, Accident, & Health; Issued: 09-17-2023
- 2024 AHIP Certified
Timeline
Customer Service and Ramp Agent
Envoy Air Inc.
01.2025 - 02.2026
Retail Sales Associate
HomeGoods
11.2023 - 06.2025
Retirement Specialist
American Senior Benefits
05.2023 - 09.2023
Store Associate
Wakarusa Dime Store
08.2021 - 04.2023
Front Desk Receptionist
Candlewood Suites Hotel
08.2020 - 04.2021
Indiana Life, Accident, & Health Resident Producer -
Pearson Vue Education
High School Diploma -
Clay High School