Tobi Beck
Cape Girardeau,MO
Summary
Dynamic and dedicated with extensive experience in customer service at Texas Roadhouse. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in cash handling and team collaboration, consistently ensuring a welcoming atmosphere and efficient operations. Committed to maintaining high standards of food safety and cleanliness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Texas Roadhouse
Festus, Missouri
02.2025 - Current
- Greeted guests warmly upon arrival and ensured a positive first impression.
- Managed waitlist efficiently, coordinating seating to optimize table turnover.
- Maintained cleanliness of the host stand and dining area for guest comfort.
- Answered phone calls promptly, taking reservations and addressing customer inquiries.
- Collaborated with team members to ensure smooth service during busy periods.
- Monitored dining room flow, adjusting seating arrangements as needed for efficiency.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Server
Crispy Edges
Festus, Missouri
04.2024 - 02.2025
- Greeted and seated customers in a friendly and welcoming manner.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled customer inquiries and resolved minor issues effectively.
- Processed payments using point-of-sale system accurately and securely.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Crew Member
Steak N Shake
Festus, Missouri
04.2023 - 01.2024
- Prepared and assembled food orders efficiently for timely customer service.
- Maintained cleanliness and organization in dining and kitchen areas consistently.
- Operated kitchen equipment safely while following food safety regulations.
- Assisted in training new crew members on procedures and best practices.
- Engaged with customers to provide friendly and attentive service experience.
- Monitored inventory levels and communicated needs to management effectively.
- Handled cash register operations accurately during busy shift periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High School Diploma -
Festus Senior High
Festus, MO05-2025
Some College (No Degree) - Art Education
Southeast Missouri State University
Cape Girardeau, MOSkills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Food safety practices
- Cash handling
Affiliations
- Marching Band
Certification
- Serve Safe License
References
References available upon request.
Timeline
Host
Texas Roadhouse
02.2025 - Current
Server
Crispy Edges
04.2024 - 02.2025
Crew Member
Steak N Shake
04.2023 - 01.2024
High School Diploma -
Festus Senior High
Some College (No Degree) - Art Education
Southeast Missouri State University
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