Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Stand Manager
Delaware North Sportservice
Arlington, TX
07.2022 - Current
Managed daily operations of the stand, including scheduling staff and overseeing customer service.
Monitored inventory levels to ensure adequate stock for peak times.
Ensured compliance with health regulations and safety standards within the stand.
Resolved customer complaints in a timely manner, maintaining a high level of customer satisfaction.
Recruited, trained, and supervised new employees on company policies and procedures.
Oversaw all aspects of ordering supplies, such as food items, paper goods, cleaning products.
Provided support during busy periods by helping out with tasks such as taking orders or serving food.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Warehouse Supervisor
Delaware North Sportservice
St Louis, MO
03.2022 - 06.2022
Ensured appropriate staffing levels to meet production demands.
Maintained and updated inventory records accurately.
Monitored warehouse operations to ensure accuracy and efficiency.
Developed and implemented safety policies and procedures for the warehouse team.
Directed receiving, warehousing, distribution and maintenance services.
Supervised loading and unloading of materials from incoming trucks.
Provided leadership to motivate staff members to achieve performance goals.
Performed regular inspections of equipment, facilities, and personnel safety practices.
Resolved customer inquiries regarding order status or delivery issues promptly.
Identified process improvement opportunities within the warehouse environment.
Managed daily cycle counts to maintain accurate inventory levels at all times.
Developed plans for reorganizing storage areas as necessary based on product volume changes.
Enforced company policies related to employee conduct in the workplace.
HR Assistant
Delaware North Sportservice
St Louis, MO
06.2021 - 02.2022
Maintained awareness of current trends in Human Resources management practices.
Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.