TOBY ODEN
Pawtucket
Summary
Appliance Repair Technician with over 10 years of experience in diagnosing and repairing various home appliances. Enhanced customer satisfaction through efficient service delivery and exceptional teamwork, consistently achieving high ratings and improving repair turnaround times. Mentored junior technicians and streamlined repair processes to boost team efficiency while upholding high standards of service quality.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Appliance Repair Technician
Wickford Appliance & Lighting Centers
01.2022 - 04.2026
- Diagnosed and repaired various household appliances, enhancing customer satisfaction through efficient service.
- Collaborated with team members to streamline repair processes, improving turnaround time for service requests.
- Provided technical guidance to junior technicians, fostering skill development and knowledge sharing within the team.
- Conducted routine maintenance checks on appliances, ensuring compliance with safety standards and operational efficiency.
- Utilized diagnostic tools and software to identify appliance malfunctions accurately, reducing repeat service calls.
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Trained new hires on best practices for appliance repair techniques and customer interaction protocols.
Appliance Repair Technician
WESPORT APPLIANCE
01.2018 - 01.2022
- Implemented quality control measures during repairs, resulting in improved reliability of serviced appliances.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Maintained detailed repair logs and documentation, ensuring transparency and consistency in service history records.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Ordered parts and maintained adequate inventory.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
Appliance Repair Technician
MR. APPLIANCE
01.2012 - 01.2018
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Disassembled, repaired and reassembled equipment in good working order.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
Education
High School Diploma -
NATICK HIGH SCHOOL
NATICK MA1999
HVAC CERTIFIED - HVAC APPLIANCE REPAIR
Bay State School of Technology
CANTON MA2011
No Degree - CRIMINAL JUSTICE
UMASS LOWELL
LOWELL MAS2005
Skills
- Appliance repair
- Diagnosing problems
- Appliance diagnostics
- Refrigeration systems
- Unit repairs
- Sealed system components
- Electrical troubleshooting
- Troubleshooting faults
- Performing maintenance
- Wiring methods
- Installation procedures
- Sales support
- Dryer repair
- Wiring techniques
- Schematic reading
- HVAC
- Repair cost estimation
- Cost estimates
- Parts sourcing
- Problem solving
- Customer service
Certification
HVAC & APPLIANCE REPAIR CERTIFIED
Timeline
Appliance Repair Technician
Wickford Appliance & Lighting Centers
01.2022 - 04.2026
Appliance Repair Technician
WESPORT APPLIANCE
01.2018 - 01.2022
Appliance Repair Technician
MR. APPLIANCE
01.2012 - 01.2018
HVAC CERTIFIED - HVAC APPLIANCE REPAIR
Bay State School of Technology
High School Diploma -
NATICK HIGH SCHOOL
No Degree - CRIMINAL JUSTICE
UMASS LOWELL