Toccara Parker
Detroit,MI
Summary
Driven by a strong work ethic and exceptional problem-solving skills, I excelled at Greektown Casino-Hotel, enhancing customer satisfaction and reducing risk exposure. My ability to multitask and my team player attitude contributed to operational excellence and repeat business, showcasing reliability and a results-driven approach.
Overview
22
22
years of professional experience
Work History
Sportsbook Attendant
Greektown Casino-Hotel
03.2020 - 04.2024
- Explained different types of wagers and helped new bettors make choices.
- Checked submitted tickets with care to spot fraud and verify winnings.
- Managed risk exposure for the company through diligent monitoring of bet placements, identifying potential issues early on.
- Tracked odds and payoffs to correctly handle wagers.
- Shared current information about handicaps, point spreads and money lines with customers and staff.
- Maintained a clean workspace according to company standards, contributing to a professional and welcoming environment.
- Maintained up-to-date knowledge of sports news and betting trends to better serve customers and offer informed advice when requested.
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Collected cash bets from players and documented amounts in records.
- Managed payouts or collection of amounts at conclusion of wagers.
Cashier
Greektown Casino
12.2008 - 03.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Check N GO
08.2002 - 02.2006
- Supervised the collection of revenue for the store
- Maintained the cleanliness of building and grounds
- Handled cash and check transaction
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High school - College Prepatory
Denby Technical And Prepatory High School
Detroit, MI06-1999
Skills
- Customer Service
- Problem Solving
- Strong Work Ethic
- Multi-Tasking
- Reliable
- Patience and understanding
- Reliability and punctuality
- Team player attitude
Timeline
Sportsbook Attendant
Greektown Casino-Hotel
03.2020 - 04.2024
Cashier
Greektown Casino
12.2008 - 03.2020
Assistant Manager
Check N GO
08.2002 - 02.2006
High school - College Prepatory
Denby Technical And Prepatory High School
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