Todd Cornell

• Answered inbound calls, chats and emails to facilitate customer service.
• Maintained high satisfaction rating with customers by providing exceptional service and support.
• Consulted with customers to resolve service and billing issues.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Mentored new employees on procedures and policies to maximize team performance.
• Exceeded company productivity standards on consistent basis.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Completed continuing education and training programs for professional development.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Took special orders in person and over telephone, generating additional revenue every month.
• Supervised team of 8 customer service and front-line personnel, meeting needs of customers every day.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

• Performed on-site installation, routine maintenance and minor repairs to systems.
• Wrote detailed service reports describing work completed, issues and recommendations.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Operated hand tools and power equipment according to corporate safety procedures.
• Performed annual and preventive system service maintenance.
• Diagnosed and repaired mechanical issues according to industry standards.
• Analyzed equipment data to isolate and diagnose faults.
• Drove and maintained company vehicle, keeping in peak condition.
• Explained and demonstrated equipment operations to customer.
• Minimized customer callbacks and equipment failure by reviewing job upon completion.

Residential Install of hvac ducts and systems.

Change outs, complete new installations in houses that didn't have any central ac system and new construction.