Todd Ennis
Charlotte
Summary
Dedicated professional with extensive experience in sales and management. Known for strong problem-solving skills and time management. Aiming to leverage expertise in relationship building to drive sales and support organizational goals.
Overview
35
35
years of professional experience
Work History
Sales Associate
84 Lumber
Charlotte, NC
09.2013 - Current
- Assisted customers in selecting building materials, enhancing product knowledge and customer service skills.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Trained new associates on sales techniques and company policies, fostering a knowledgeable workforce.
- Developed strong relationships with contractors and repeat customers, contributing to customer loyalty initiatives.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
General Manager
84 Lumber
Cartersville, GA
02.2011 - 09.2013
- Streamlined operational processes to enhance productivity and reduce costs.
- Led cross-functional teams to achieve strategic goals and improve service delivery.
- Developed and implemented training programs for staff, enhancing skills and performance.
- Analyzed sales data to identify trends and inform inventory management strategies.
- Oversaw budget management, ensuring alignment with company financial objectives.
- Implemented safety protocols, resulting in improved workplace safety standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
84 Lumber
Michigan City, IN
03.2008 - 02.2011
- Fostered relationships with suppliers to negotiate favorable terms and improve procurement efficiency.
- Conducted performance evaluations, providing feedback to support employee development initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Sales Associate
84 Lumber
Palatine, IL
03.1996 - 05.2008
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Manager Trainee Program
84 Lumber
Chicago, IL
01.1991 - 05.1996
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Trained new employees on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock availability to meet customer demands.
- Developed team schedules to maximize productivity and operational efficiency.
Education
No Degree - General Studies
Ball State University
Muncie, INHigh School Diploma -
Chesterton High School
Chesterton, INSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Product sales
Timeline
Sales Associate
84 Lumber
09.2013 - Current
General Manager
84 Lumber
02.2011 - 09.2013
General Manager
84 Lumber
03.2008 - 02.2011
Sales Associate
84 Lumber
03.1996 - 05.2008
Manager Trainee Program
84 Lumber
01.1991 - 05.1996
No Degree - General Studies
Ball State University
High School Diploma -
Chesterton High School