Todd Mikels
Cave Junction
Summary
Dynamic Sales Consultant with a proven track record at Grants Pass Toyota, excelling in customer relationship management and persuasive communication. Consistently exceeded sales targets through effective objection handling and nurturing client relationships, resulting in a significant increase in repeat business and referrals. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Grants Pass Toyota
Grants Pass, OR
07.2024 - Current
- Engaged customers to understand needs and recommend suitable vehicle options.
- Assisted in showcasing vehicle features and benefits to enhance customer experience.
- Collaborated with team members to streamline sales processes and improve customer satisfaction.
- Maintained knowledge of industry trends and competitor offerings to inform sales strategies.
- Utilized CRM software to track leads, manage customer interactions, and follow up effectively.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
High School Diploma -
Illinois Valley High School
Cave Junction, ORSkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Closing techniques
- Referral generation
- Customer relationship building
- Customer service
- Customer retention
- Customer needs assessment
- Interpersonal communication skills
Timeline
Sales Consultant
Grants Pass Toyota
07.2024 - Current
High School Diploma -
Illinois Valley High School