Strong leader with solid background in managing daily operations and team development. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Craveable Hospitality Group
01.2018 - 01.2025
Oversaw daily operations of high volume casino restaurants, David Burke Prime and Caputo Trattoria
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff od 100 members, fostering a supportive work environment that enhanced employee performance and retention.
Motivated, trained, and disciplined employees to maximize performance.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Oversaw the opening and operations of two sister restaurants - Caputo Trattoria 2018 and Sprinkletown 2024
General Manager
Guy Fieri's Foxwoods Kitchen + Bar
01.2017 - 01.2018
Produced immediate gross sales increase in the restaurant by 40% within the first 90 days
Exceeded monthly sales budgets and increased target revenue numbers by a minimum of 30%
Interviewed, hired, and trained staff to the highest standard of service and customer experience
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
Tio Juan's Margaritas Mexican Restaurant
01.2013 - 01.2017
Execute daily operations of full-service bar and casual dining restaurant
Employee retention through coaching and performance evaluations/development
Administrative functions include ADP payroll processing, onboarding/orientation of new hires with e-verify system, budget-analyzing and writing, weekly inventory, managing P&L statements
Various Positions
Union Square Hospitality Group
01.1996 - 01.2012
Quickly promoted through a clear management path within Union Square Café/ Blue Smoke/Jazz Standard
Positions held included Service Manager (2002-2006), Assistant General Manager (2006-2008), and selected by Union Square to further expand the Blue Smoke brand into new markets as their Training and Operations Manager (2008-2010)
Quickly trained, mentored, and developed a successful team of managers, servers, and bartenders
Successfully launched the first concession stand for the Union Square Hospitality Group in Citi Field Stadium
Skills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Training and development background
Operations oversight
Budget control
Process improvements
Customer retention
Certification
CPR Certified
TIPS Certified
Food Safe Certified
Timeline
Assistant General Manager
Craveable Hospitality Group
01.2018 - 01.2025
General Manager
Guy Fieri's Foxwoods Kitchen + Bar
01.2017 - 01.2018
Assistant General Manager
Tio Juan's Margaritas Mexican Restaurant
01.2013 - 01.2017
Various Positions
Union Square Hospitality Group
01.1996 - 01.2012
Similar Profiles
Victor LuluVictor Lulu
Accounts Receivable Officer at Craveable BrandsAccounts Receivable Officer at Craveable Brands
Area Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth HospitalityArea Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth Hospitality