Summary
Overview
Work History
Education
Skills
Certification
Timeline
Todd Pierce

Todd Pierce

Colorado Springs,CO

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

Pure Intentions llc
Colorado Springs, CO
03.2008 - 02.2009
  • Greeted customers and provided exceptional customer service.
  • Addressed concerns and pointed out product features and benefits of each for customers' needs.
  • Kept stock on shelves. Organized shelves by type and price tier.
  • Upsell current product being promoted with success.
  • Assist the Grow team with care, maintenance, and trimming of product from seed to sales.

Sales Associate

Deck The Walls posters
Colorado Springs, CO
02.2007 - 01.2008
  • Greeted customers and provided customer service.
  • Demonstrated a professional knowledge of companies products and ability to increase special orders for my store by 3% by teaching other employees my techniques
  • Identified product features and our services for customers' purchase.
  • Organized stockroom, ordered supplies, organized product according to size, color or style. Helped with special ordering.

Assistant Manager

Aaron Brothers
Los Angeles, California
09.1997 - 04.2001
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Hired and fired as needed
  • Kept stock updated with weekly inventory and future projection.
  • Assisted upper management by being a floating manager or assistant to southern Los Angeles stores from Long Beach to Santa Monica
  • Special sales envoy to celebrity guests and VIP customers
  • Frame technician and matting specialist
  • Provided guidance, training and support to junior staff members on daily tasks, projects, and objectives.
  • Appraised personal artwork for private art owners as a service of the company.

Guest Service Representative

Universal Studios
Universal City, California
01.1996 - 09.1997
  • Provided exceptional service and information to guests who were under my care and supervision during tours
  • Attended to guests needs and addressed issues while in my care in a timely and discreet fashion

Assistant Manager

Off The Wall Gallery
Las Vegas, Nevada
05.1995 - 01.1996
  • Assisted the owners in liquidating much of store in preparation for new ownership
  • Provided excellent customer service and attended to the needs of our guest
  • Upselling liquidation items to facilitate changeover successfully
  • Covering daily shifts as employees were let go in preparation of changeover

District Manager

Off The Wall Gallery
Colorado Springs, CO
10.1993 - 01.1996
  • Created and maintained work schedules for management
  • Oversaw sales vs budget analysis for each store
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Tackled waste and tracked theft inside district which resulted in a large enough difference it was implemented in other districts

Education

Graduate Certificate - Digital Communications And Media

American Academy of Dramatic Arts, Pasadena, CA
05-1990

Skills

  • Customer service
  • Point-of-sale systems
  • Product knowledge
  • Team training
  • Customer relationship management
  • Conflict resolution/Problem solving
  • Time management
  • Fraud detection
  • Flexible schedule
  • Meeting deadlines
  • Cash handling accuracy
  • Friendly and outgoing
  • Store opening and closing
  • Teamwork and collaboration
  • Calm demeanor
  • Inventory control
  • Hospitality and accommodation
  • Task prioritization
  • Customer needs assessment
  • Adapt to diverse groups
  • Reliable and punctual
  • Service oriented
  • Excellent people skills

Certification

  • MED badge

Timeline

Sales Associate - Pure Intentions llc
03.2008 - 02.2009
Sales Associate - Deck The Walls posters
02.2007 - 01.2008
Assistant Manager - Aaron Brothers
09.1997 - 04.2001
Guest Service Representative - Universal Studios
01.1996 - 09.1997
Assistant Manager - Off The Wall Gallery
05.1995 - 01.1996
District Manager - Off The Wall Gallery
10.1993 - 01.1996
American Academy of Dramatic Arts - Graduate Certificate, Digital Communications And Media

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