Todd Schold
Castle Rock,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Consultant
Autonation Subaru Arapahoe
06.2014 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Automotive Technician
Courtesy Acura
04.2010 - 05.2014
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
Associates Degree - Associates of Applied Science in Basic Automotive
Arapahoe Community College
Littleton, CO05.2014
Associate of Science - Advanced Automotive Electrical And Electronics
Arapahoe Community College
Littleton 05.2014
Millard North High School
Omaha, NE05.2004
Skills
- Industry Trends
- Community Networking
- Product Demonstrations
- Sales Strategies
- Consultative Sales
- Leads Prospecting
- Prospecting Skills
- Time Management
- Upselling techniques
- Client retention
- Product and Service Knowledge
- CRM Navigating
- Sales
- Retail/ Customer Service
- Valid Driver's License
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts Replacement
- Fluid Exchanges
- Diagnostic abilities
- Customer Service
- Brake Systems
- Inspecting vehicles
- Steering systems
- Tire Services
- Vehicle Inspection
- Suspension Systems
- Alignments experience
- System repairs
- Transmissions
- Fuel systems
- Exhaust Systems
- Preventive maintenance services
- Coolant System Control
- Installing equipment
- Electrical failure repairs
- Battery Services
- Heavy Lifting
- Replacing Filters
- Electrical understanding
- Engine Rebuilds
- Heating and Air Conditioning
- Vehicle inspections
- Drivetrain Repair
- Automotive Electronics
- Drivetrain and Axle Installation
- Wheel Alignments
- Electrical experience
- Emissions Control
- Rebuilding engines
- Advanced Diagnostics
- Operating air compressors
- Soldering skills
- Welding and fabrication
Colorado Auto Sales License
I acquired my Auto Sales License in 2014 to be eligible to sell cars in the state of Colorado
Certification
I am certified and licensed by the EPA to recover recycle automotive refrigerant and ASE certified to service automotive HVAC systems
Timeline
Sales Consultant
Autonation Subaru Arapahoe
06.2014 - Current
Automotive Technician
Courtesy Acura
04.2010 - 05.2014
Associates Degree - Associates of Applied Science in Basic Automotive
Arapahoe Community College
Associate of Science - Advanced Automotive Electrical And Electronics
Arapahoe Community College
Millard North High School
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