Summary
Overview
Work History
Education
Skills
Timeline
Server

Todd Sherman

Server
Surprise,AZ

Summary

Dynamic server with a proven track record at all the restaurants i have been employed with. I take pride in customer service excellence and effective high-volume dining. Skilled in POS systems and enhancing customer purchases, I fostered strong guest relationships, leading to increased repeat business and consistently meeting service targets. I know how to make myself money at the same time making the restaurant money as well. I have over 20 years experience.

Overview

20
20
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
02.2024 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers, while continuously building up more cliental.

Server

Venues Cafe
01.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server / Manager

Jim N Nicks Bar-B-Q
04.2009 - 01.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Streamlined processes through automation of routine tasks, increasing overall productivity.

Education

No Degree - Criminal Justice

University of Nebraska, Lincoln
Lincoln, Nebraska, NE

Skills

  • Customer service excellence
  • Personalized dining recommendations
  • Proficient in POS system usage
  • Attention to detail in order processing
  • Menu knowledge
  • Effective service in high-volume dining
  • Skilled in enhancing customer purchases

Timeline

Server

Firebirds Wood Fired Grill
02.2024 - 08.2025

Server

Venues Cafe
01.2023 - 08.2023

Server / Manager

Jim N Nicks Bar-B-Q
04.2009 - 01.2020

No Degree - Criminal Justice

University of Nebraska, Lincoln

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