Todd Shope
Elizabethtown,PA
Summary
Organized Group Coordinator known for high productivity and efficient task completion. Possess specialized skills in event planning, team management, and communication strategies. Excel in problem-solving, adaptability, and leadership which enable success in coordinating groups and managing projects with precision.
Overview
34
34
years of professional experience
Work History
Group Coordinator
DHL Supply Chain
Lancaster, PA
12.2001 - Current
- Provided customer service support to ensure satisfaction with services provided.
- Facilitated communication between team members in order to ensure timely completion of tasks.
- Coached and developed direct reports to lead problem-solving activities.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Facilitated training sessions for team members to improve skills and productivity.
- Resolved conflicts within the team to maintain a positive and productive work environment.
Night Shift Lead
Fox's Market
Middletown, PA
05.1990 - 11.2001
- Assigned tasks to employees and monitored their performance.
- Monitored the security of the premises during night shifts.
- Provided support and guidance to new employees during night shifts.
- Created reports detailing the progress of each employee's tasks for the shift.
Group Coordinator
DHL Supply Chain
Lancaster, PA
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Middletown Area High School
Middletown, PA06-1981
Skills
- Meeting facilitation
- Team motivation
- Quality Control
- Continuous Improvement
- Health and safety procedures
Affiliations
- I am an ordained pastor
- I have a certificate as a chaplain
Timeline
Group Coordinator
DHL Supply Chain
12.2001 - Current
Night Shift Lead
Fox's Market
05.1990 - 11.2001
Group Coordinator
DHL Supply Chain
High School Diploma -
Middletown Area High School
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