TODD SORICE
Westminster,CO
Summary
Dynamic telecommunications and technology professional with extensive experience in business and AI, seeking to leverage expertise in a challenging role that fosters innovation and growth. Recognized for quickly mastering complex concepts and navigating intricate situations with a strong work ethic. Proven leader and collaborative team player, consistently contributing to the success of projects and initiatives within high-performing environments. Committed to driving results and enhancing operational efficiency through strategic insights and effective teamwork.
Overview
26
26
years of professional experience
Work History
Network Expense Analyst II, Network Services Netex
Lumen
11.2011 - Current
- Oversee vendor relationships to ensure resolution and crediting of disputed facility and usage charges at targeted win percentage.
- apply AI training and sustained AI education to integrate AI processes into dispute resolution team.
- dispute resolution encompasses vendor data analysis, foundational accounting knowledge, comprehension of FCC and PUC tariffs, and settlement negotiation
- Establish and sustain communication with vendors to negotiate resolutions and ensure deliverables meet expectations
Pricing Analyst, Mid Markets Commercial Services Group
Level 3 Communications
08.2007 - 07.2011
- Support PSP transactions for Mid-Atlantic and Southeast regions and enterprise transactions for Indirect and Inside Sales on enterprise transactions
- Manage inquiries from Indirect and Inside Sales Channels regarding standard product pricing, special pricing and approval, and product availability
- Manage relationships Sales, Product Management, Product Marketing, and other SBU’s to achieve revenue, margin, and customer satisfaction objectives
- Provide product management and marketing with periodic feedback regarding market and competitive data, recommended improvements to product pricing and features, and recommended improvements to pre-sales tools to improve sales effectiveness
Provisioner - Senior Coordinator, Service Delivery
Level 3 Communications
03.2007 - 08.2007
- Single point of contact for LNP, Unbundled Loop, Resale and E911 provisioning
- Responsible for LIDB/CNAM, Toll Free, Telephone Number Administration, Directory Listings, CSR Retrieval and Calling Cards
- Responsibilities include projects that require successful relationships and clear communication with ICG Billing, Credit & Collection, Legal, Line Cost and Client Services
Supervisor, Ancillary Provisioning
ICG Communications
03.2000 - 08.2004
- Supervisor of seven to eleven member team responsible for managing and completing provisioning requests
- Assist in creating processes and procedures within the Provisioning Center
- Team’s responsibilities include CSR, LNP, UBL, Resale, Directory Listings, E911, LIDB/CNAM, TF Calling Cards and TN Administration
- Delegate work to team, evaluate work performance, and invest in the personal growth of employees
- Responsible for distribution of Order reports and tracking of on time performance
- Responsibilities include projects that require interaction with ICG Billing, Legal, Credit & Collection, Line Cost and Client Services
Education
Bachelor's - Business Administration, B.S., Concentration in Marketing
University of Colorado, Boulder
Boulder, CO05-1995
Skills
- Extensive experience in dispute management
- Enhancing team efficiency through AI
- Continuous AI learning
- Leadership experience
- Excel in verbal and written communication
- Focused on customer satisfaction
- Facilitator in troubleshooting and solution oriented
- Punctual with organization and focused objectives
Timeline
Network Expense Analyst II, Network Services Netex
Lumen
11.2011 - Current
Pricing Analyst, Mid Markets Commercial Services Group
Level 3 Communications
08.2007 - 07.2011
Provisioner - Senior Coordinator, Service Delivery
Level 3 Communications
03.2007 - 08.2007
Supervisor, Ancillary Provisioning
ICG Communications
03.2000 - 08.2004
Bachelor's - Business Administration, B.S., Concentration in Marketing
University of Colorado, Boulder