Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Truly

North Richland Hills

Summary

Dynamic sales leader with a proven track record at Stark Services, adept in building top-performing teams and achieving over $13 million in sales. Skilled in whole home diagnostics and HERS rating, with exceptional customer relations and team training abilities. Specializes in elevating sales through innovative strategies and comprehensive service knowledge.

Personable and motivated with passion for customer service and relationship building. Possesses elite knowledge of HVAC systems and energy efficiency solutions, along with strong communication and problem-solving skills. Committed to delivering exceptional solutions that enhance customer comfort and satisfaction.

Overview

41
41
years of professional experience

Work History

Comfort Advisor

Sunny Service
01.2016 - Current
  • Maintained closing rate over 49% with dedicated prospecting and exceptional customer relations skills.
  • Maintained average ticket of $12,500 selling complete systems, ductwork and efficiency upgrades
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.

Sales Manger

Stark Servicews
01.2000 - 10.2015
  • built and trained a high-performing sales team for improved morale and increased productivity.
  • designed sales techniques, tools, and sales structure to optimize closing ratios and average ticket, while providing highest quality installations
  • built sales department from 1 comfort advisor to having 10 comfort advisors producing over 13 million is total sales in 2013
  • trained and oversaw installation department and service department(till 2009) to maintain cohesiveness from all 3 departments
  • 0

Service Technician/ Comfort Advisor

Stark Air/ Service Experts
01.1992 - 01.2000
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Service/installation/ Sales

Shaw A/c
01.1984 - 01.1992
  • started as general helper on installation, maintenance, and service department
  • installed complete systems, maintained systems, and service systems
  • transitioned to sales and managing installation and service departments

Education

General Studies/ Business

University of Houston/ University of Texas At Arli
Houston/arlington

Skills

  • multiple manufacture training on service/ sales training
  • CSG service and sales training
  • whole home diagnostic training blower door and duct blast
  • HERS rating training and certified
  • Various sales training from multiple training companies

Timeline

Comfort Advisor

Sunny Service
01.2016 - Current

Sales Manger

Stark Servicews
01.2000 - 10.2015

Service Technician/ Comfort Advisor

Stark Air/ Service Experts
01.1992 - 01.2000

Service/installation/ Sales

Shaw A/c
01.1984 - 01.1992

General Studies/ Business

University of Houston/ University of Texas At Arli

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Todd Truly