Toddlynn Fauria

Performance driven individual who takes ownership and initiative of safeguarding the bank's assets. Proactively reviews customer's transactions to prevent fraud and money laundering.

• Consistently balances branch vault and performs audits resulting in $0 outages.
• Maintain a high level of patience and professionalism when de-escalating situations.
• Subject matter expert with business account opening procedures, maintenance, and small business products.

Maintain strong communication skills while delivering direct and straightforward information to customers and peers. Protect store assets through performing end of day money reconciliation while adhering to store auditing policies.

• Took ownership of billing complaints and resolved them in accordance with policies.
• Proactively monitor daily sales and implemented new techniques which increased sales by 20%.
• Apply strong organization skills and prepare employee schedules according to business needs.

Assist customers in a branded, friendly, proactive, and efficient manner with appropriate follow up as necessary. Facilitate correspondence with customers and maintain knowledge on essential aspects of business operations.

• Process payments and issue receipts for customers to mitigate any potential discrepancies.
• Maintain an accurate record keeping system while ensuring files are correctly sequenced and destroy outdated documents.
• Safeguard store's assets through balancing cash drawers daily resulting in $0 outages.