Toinette Armour
Lithia Springs,GA
Summary
A highly enthusiastic Customer-Service professional with 25 years’ experience; looking to obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve the corporate goals. Core Strengths: Customer-Service expert Adaptive Team-Player Strong organizational skills Telecommunication skills Active listening skills Build client relationships Seasoned in conflict resolution Data entry, email Sharp problem solver Proficient in Microsoft Word, PowerPoint, Excel, Outlook Courteous demeanor Strong Organizational Skills, Prioritization, Energetic work attitude Time Management, Coordination Accomplishments: Customer-Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Database Maintenance - Assisted in the managing of the company database and verifying, editing and modifying customer information.
Overview
7
7
years of professional experience
Work History
Benefits Coordinator
Arbor Place Dental Group
06.2021 - Current
- Gain financial commitment from patient
- Understanding of general dental operations and patient flow issues
- Coordinate fees and insurance benefits for patients visiting general dentist
- Utilize available financial options to give patients choices for how payment
- Professionally overcome common patient objections/rejections
- Obtain insurance approvals in a timely manner
- Collect payments
- Maintain schedule for hygienists and general dentist
Benefits Coordinator
Pacific Dental
07.2020 - 05.2021
- Gain financial commitment from patient
- Understanding of general dental operations and patient flow issues
- Coordinate fees and insurance benefits for patients visiting general dentist
- Utilize available financial options to give patients choices for payment
- Professionally overcome common patient objections/rejections
- Obtain insurance approvals in a timely manner
- Collect payments
- Maintain schedule for hygienists and general practitioners as well as specialists
Office Manager
Coast Dental
06.2019 - 03.2020
- Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage
- Explain treatment plans and payment options to patients
- Review and train on Accounts Receivables (collection percentage)
- Ensure daily deposits are completed on time with accuracy and maintain control of petty cash
- Ensure office is secure at all times as assigned key holder
- Train on and review patient financing/credit (volume number and accuracy) with team
- Train on and ensure effective customer service skills via telephone and in person
- Train and hold team accountable for building a productive schedule
- Must meet and manage to minimum monthly performance goals as outlined by Regional Management
- Effective communication ensuring cooperation between front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data)
- Respond to both general and specialty patients complaints in a timely and professional manner
- Arrange staff training as needed
- Assure timeliness and accuracy of paperwork
- Review and approve payroll (accuracy, control overtime) for office
- Oversight of supplies and inventory for the office and assure cost effectiveness
- Retention of staff and patient (turnover numbers)
- Assure safety- workers compensation (reported timely and accurately and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s
- Learning portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges
- Complete monthly Check List (completed and assurance all areas are up to date)
- Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc)
- All other duties and responsibilities assigned.
Ocean Export Coordinator/Relationship Manager
Freight Air & Sea Transport
12.2017 - 02.2019
- Arranging collection and deliveries of freight for ocean export moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Determining and recommending shipment costs and routing options to the customer for their selection
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated ocean export shipments
- Entering export shipment information into system
- Arranging collection and deliveries of freight for ocean export moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated ocean export shipments
- Entering export shipment information into system
- Establishing and maintaining positive relationship with both internal and external customers and vendors
- Completing AES filing for shipments
- Following all Hazardous, IATA, IACSSP, IMO, and FMC regulations
- Ensuring agents shipments are completed promptly with daily update
- Operating routing and handling of files and shipments
- Participating in client meetings alongside other team members
- Responding to any customer questions concerning export milestones and details of shipment
- Determining and recommending shipment costs and routing options to the customer for their selection
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated ocean export shipments
- Entering export shipment information into system
- Establishing and maintaining positive relationships with both internal and external customers and vendors
- Completing AES filing for shipments
- Following all Hazardous, IATA, IACSSP, IMO, and FMC regulations
- Ensuring agents shipments are completed promptly with daily update
- Operating routing and handling of files and shipments
- Participating in client meetings alongside other team members
- Responding to any customer questions concerning export milestones and details of shipments.
Ocean Export Coordinator
OIA Global Logistics
09.2017 - 12.2017
- Arranging collection and deliveries of freight for ocean export moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Determining and recommending shipment costs and routing options to the customer for their selection
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated ocean export shipments
- Entering export shipment information
- Arranging collection and deliveries of freight for ocean export moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Determining and recommending shipment costs and routing options to the customer for their selection
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated ocean export shipments
- Entering export shipment information
- Establishing and maintaining positive relationships with both internal and external customers and vendors
- Completing AES filing for shipments
- Following all Hazardous, IATA, IACSSP, IMO, and FMC regulations
- Ensuring agents shipments are completed promptly with daily update
- Operating routing and handling of files and shipments
- Participating in client meetings alongside other team members
- Responding to any customer questions concerning export milestones and details of shipments.
Ocean Export Coordinator
Tigers Logistics
06.2016 - 08.2017
- Arranging collection and deliveries of freight for ocean export moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Determining and recommending shipment costs and routing options
- Completing quotes for customers, sales personnel, and overseas stations/agents
- Maintaining efficient processes associated with air and ocean export shipments
- Entering export shipment information
- Establishing and maintaining positive relationships with both internal and external customers and vendors
- Completing AES filing for shipments
- Following all Hazardous, IATA, IACSSP, IMO, and FMC regulations
- Ensuring agents shipments are completed promptly with daily update
- Operating routing and handling of files and shipments
- Participating in client meetings alongside other team members
- Responding to any customer questions concerning export milestones and details of shipments
- Brainstorming possible solutions for customer issues
- Providing feedback on current practices and metrics to continuously streamline organizational processes
- Processing billing and invoicing for shipments
- Performing other related duties, as assigned.
Export Customer Service Representative
China Shipping North America
Marietta, Georgia
06.2014 - 06.2016
- Ensure all export customer service emails are addressed by close of business
- Provide routing assistance to customer service representatives
- Ensure all Change of Destination requests are handled properly
- Assist with acceptance and follow up of Hazardous bookings
- Ensure all deadlines have been met as scheduled on weekly/daily basis
- Ensure that staff stays on task and ready to answer calls throughout the workday
- Report on status of all departmental issues to Supervisor as required or instructed
- Perform miscellaneous duties as assigned by export Supervisor
- Provide guidance to all CSRs in regards to corrections/releases/daily problem solving.
Education
Travel Tourism Certificate -
Dorsey Business School
1994
Diploma - undefined
Wayne Memorial High School
1989
Timeline
Benefits Coordinator
Arbor Place Dental Group
06.2021 - Current
Benefits Coordinator
Pacific Dental
07.2020 - 05.2021
Office Manager
Coast Dental
06.2019 - 03.2020
Ocean Export Coordinator/Relationship Manager
Freight Air & Sea Transport
12.2017 - 02.2019
Ocean Export Coordinator
OIA Global Logistics
09.2017 - 12.2017
Ocean Export Coordinator
Tigers Logistics
06.2016 - 08.2017
Export Customer Service Representative
China Shipping North America
06.2014 - 06.2016
Travel Tourism Certificate -
Dorsey Business School
Diploma - undefined
Wayne Memorial High School