Summary
Overview
Work History
Education
Skills
Timeline
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TOKELA LESTER

TOKELA LESTER

Horn Lake,MS

Summary

Highly skilled and dedicated professional with a proven track record in various roles, including Returns Warehouse Associate, Problem Solver, Customer Service Representative, Digital Personal Shopper, and Home Care Assistant. Committed to delivering exceptional results and providing outstanding service. Seeking to leverage my extensive experience and skills to contribute to this dynamic organization's success.

Overview

10
10
years of professional experience

Work History

Amazon Associate

Amazon
10.2021 - Current
  • Managed the efficient processing of returned merchandise, ensuring accurate documentation and inventory control
  • Conducted thorough inspections of returned items, identifying defects and initiating appropriate actions
  • Utilized problem-solving skills to identify process improvements, resulting in a 20% reduction in return processing time
  • Maintained a safe and organized work environment, adhering to all safety protocols and regulations
  • Utilized analytical and critical thinking skills to identify and resolve complex issues within a fast-paced environment
  • Demonstrated strong problem-solving abilities to meet customers' needs effectively
  • Consistently achieved and exceeded performance targets
  • Collaborated with team members to share best practices and improve overall customer service experience.

Digital Personal Shopper

Wal-Mart Supercenter
05.2019 - 10.2021
  • Worked productively with customers to meet order requirements and service expectations
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Loaded and unloaded orders into customer's vehicles
  • Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.

Home Care Assistant

Oxford Healthcare/ Help at Home
11.2013 - 05.2019
  • Provided compassionate and personalized care to elderly and disabled individuals, ensuring their comfort and well-being
  • Assisted with daily activities, including personal hygiene, medication management, meal preparation, and light housekeeping
  • Developed strong relationships with clients and their families, earning their trust and respect
  • Implemented effective communication strategies to address clients' needs and concerns, resulting in improved satisfaction rates
  • Collaborated with healthcare professionals to ensure the highest level of care and support.

Education

Associate of Applied Science - Medical Billing and Coding

Grantham University
Kansas City, MO
05.2016

Skills

  • Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues
  • Strong problem-solving abilities, with a proven track record of identifying and implementing effective solutions
  • Detail-oriented and highly organized, ensuring accuracy and efficiency in all tasks
  • Ability to work independently and collaboratively in a team-oriented environment

Timeline

Amazon Associate

Amazon
10.2021 - Current

Digital Personal Shopper

Wal-Mart Supercenter
05.2019 - 10.2021

Home Care Assistant

Oxford Healthcare/ Help at Home
11.2013 - 05.2019

Associate of Applied Science - Medical Billing and Coding

Grantham University

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TOKELA LESTER