- Adventure Travel
- Reading
- Enjoying good music
TOLULOPE SOTTIN
Bowie,MD
Summary
Detail-oriented Data Entry Clerk with over 10 years of experience in customer service, banking, and administrative support. Expertise includes accurate processing of large volumes of data, meticulous record maintenance, and ensuring 100% accuracy in documentation and reporting. Proficient in Microsoft Office Suite and various database systems to enhance operational efficiency. Recognized for thriving in fast-paced environments while upholding confidentiality and delivering exceptional support to internal teams and external clients.
Overview
19
19
years of professional experience
Work History
Member Service Associate
NASA Federal Credit Union
06.2023 - Current
- Managed member accounts using CRM systems to maintain accurate and up-to-date information.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Verified customer identification and documentation for compliant transactions.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Guided customers through service processes, enhancing engagement and understanding of utility services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed loan applications, ensuring adherence to regulatory requirements and company policies.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Educated clients on banking products and services to enhance financial literacy.
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Assisted customers with various banking transactions to ensure accuracy and maintain positive relationships.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed electronic banking transactions and completed bank reconciliations to obtain comprehensive picture of organization bank accounts.
- Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
- Maintained accurate records of all banking transactions, ensuring compliance with internal controls and regulatory requirements.
- Handled financial transactions accurately while adhering to established accounting procedures for optimal record-keeping purposes.
- Leveraged strong analytical skills to effectively manage risk associated with various types of financial transactions.
- Reviewed transactions, documents, records and reports for accuracy and effectiveness.
- Showcased attention to detail while reviewing legal documents such as contracts, agreements, or term sheets pertaining to transactions or engagements.
On-Call Personnel (Administrative & Data Entry)
First Healthcare Consultant
03.2017 - Current
- Entered patient and customer data into digital systems with a focus on accuracy and timeliness.
- Documented customer inquiries, feedback, and resolutions for future reference.
- Answered calls, directed information, and updated client records across multiple databases.
- Assisted with scheduling, timekeeping, and maintaining organized filing systems.
Customer Service Advisor / Data Entry Support
Civility Management / Washington Suburban Sanitary Commission
09.2018 - 06.2023
- Accurately input and update customer account details, billing data, and service requests into company database systems.
- Verified data integrity by cross-checking entries against source documents, reducing errors and reprocessing needs.
- Handled confidential billing and payment records while ensuring compliance with company policies.
- Prepared daily and weekly reports using Excel and other internal tools for management review.
- Resolved customer inquiries while documenting cases and updating records for accurate follow-up.
Operations Supervisor / Customer Service
Bunice Zabrth Ventures Ltd
03.2011 - 11.2017
- Oversaw documentation processes including invoices, shipping records, and compliance paperwork.
- Entered, verified, and maintained records of daily operations in spreadsheets and digital systems.
- Trained employees on accurate data entry procedures and office systems.
- Generated weekly activity reports and maintained digital filing systems for management use.
Customer Service Representative
Silverbird Cinemas
09.2009 - 01.2011
- Entered and managed high-volume customer and transaction data with attention to detail.
- Maintained logs of inquiries, sales, and issue resolutions for reporting and tracking purposes.
- Ensured accuracy in data entry while supporting customer service operations.
Teller / Marketing Associate
Magnum Trust Bank
08.2006 - 09.2008
- Processed customer transactions including deposits, withdrawals, checks, and money orders.
- Entered financial transactions into banking systems with a high degree of accuracy.
- Reconciled cash balances daily and maintained detailed transaction reports.
- Updated customer account information and assisted with product referrals.
Education
Advanced Diploma - Software Engineering
Aptech Computer School
01.2009
Senior Secondary School Certificate - undefined
01.1998
Skills
- Data Entry (65 WPM, high accuracy)
- Microsoft Excel, Word, and Access
- Records & Document Management
- Billing & Payment Processing
- Data Verification & Quality Control
- Customer Database Updates
- Confidential Information Handling
- Strong Interpersonal & Communication Skills
- Data collection
- Payment processing
- Complaint handling
- Customer Service-oriented
- Maintains confidentiality
- Strong problem solver
- Meticulous attention to detail
Interests
Timeline
Member Service Associate
NASA Federal Credit Union
06.2023 - Current
Customer Service Advisor / Data Entry Support
Civility Management / Washington Suburban Sanitary Commission
09.2018 - 06.2023
On-Call Personnel (Administrative & Data Entry)
First Healthcare Consultant
03.2017 - Current
Operations Supervisor / Customer Service
Bunice Zabrth Ventures Ltd
03.2011 - 11.2017
Customer Service Representative
Silverbird Cinemas
09.2009 - 01.2011
Teller / Marketing Associate
Magnum Trust Bank
08.2006 - 09.2008
Senior Secondary School Certificate - undefined
Advanced Diploma - Software Engineering
Aptech Computer School
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