TOM ANDERSON
Summary
Motivated, experienced, and hard working individual seeking my next opportunity to build strong relationships, help customers succeed, and continue to grow professionally.
Overview
9
9
years of professional experience
Work History
Pro Sales Associate
Home Depot
Broadview, IL
11.2025 - 03.2026
- Upsold contractors by demonstrating value of Home Depot Services compared to competitors.
- Managed inbound phone sales, coordinating shipping and payments to ensure high customer satisfaction.
- Established strong relationships as liaison between Home Depot and Pro customers, enhancing customer loyalty.
Retention Specialist
Yelp
Wausau, WI
06.2024 - 11.2024
- Exceeded client outreach, satisfaction, retention KPIs through targeted engagement strategies.
- Surpassed retention goals by identifying client pain points and delivering tailored solutions.
- Advised small businesses on advertising strategies, enhancing lead generation and increasing revenue.
VIP Account Manager
FanDuel
Indianapolis, IN
05.2023 - 01.2024
- Managed portfolio of 175 VIP clients, increasing retention and maximizing lifetime value through targeted engagement.
- Analyzed player data to develop effective retention strategies aligned with revenue trends and account history.
- Organized and hosted large exclusive events, acting as FanDuel spokesperson and strengthening relationships with high-value players.
Social Engagement Specialist
FanDuel
Orlando, FL
06.2021 - 05.2023
- Provided expert customer support across multiple social media channels, enhancing user engagement and satisfaction.
- Conducted peer training on Salesforce, Sprinklr, and other internal systems, boosting team proficiency and collaboration.
- Sustained high service standards under pressure, consistently achieving top performance metrics within the department.
Sales Development Representative
ActiveCampaign
Chicago, IL
07.2020 - 05.2021
- Developed a monthly pipeline of 100+ SMB prospects through targeted outbound campaigns and increased demo bookings by crafting tailored outreach campaigns.
- Collaborated with account executives and departments to convert leads into closed deals, enhancing sales outcomes.
- Maintained strong client relationships by addressing customer issues and implementing strategies to achieve customer goals.
Sales Representative
ActiveCampaign
Chicago, IL
06.2019 - 07.2020
- Responded to inbound chats, phone calls, and emails to assist and upgrade trial users onto paid plans
- Routinely outperformed the sales department in quantity of upsells and advised teammates on best practices
- Consistently booked well qualified deals and demos for account executives and onboarding specialists
Sales Intern
CDW
Chicago, IL
05.2017 - 08.2017
- Completed a comprehensive training program on various IT products and services
- Generated heat maps for Account Representatives to use while searching for new business
- Received my Lean Six Sigma certification to improve my process efficiency
Education
Some College (No Degree) - Selling And Sales Management
Purdue University
West Lafayette, IndianaSkills
- Upselling strategies
- Client engagement
- Customer relationship management
- Objection resolution
- Sales forecasting
- Market evaluation
- Client retention
- Team training and development
Timeline
Pro Sales Associate
Home Depot
11.2025 - 03.2026
Retention Specialist
Yelp
06.2024 - 11.2024
VIP Account Manager
FanDuel
05.2023 - 01.2024
Social Engagement Specialist
FanDuel
06.2021 - 05.2023
Sales Development Representative
ActiveCampaign
07.2020 - 05.2021
Sales Representative
ActiveCampaign
06.2019 - 07.2020
Sales Intern
CDW
05.2017 - 08.2017
Some College (No Degree) - Selling And Sales Management
Purdue University