Tom Dillon
Saint Francis,WI
Summary
Dynamic leader with a proven track record at Kohl's, enhancing the customer experience and driving a 100% increase in credit card sign-ups. Skilled in team leadership, coaching, and operational efficiency. Excels in customer service and report writing, with a knack for fostering professional growth. Experienced in conversational Spanish, adept at prioritizing tasks and setting performance metrics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kohl's
02.2022 - Current
- Spearheaded credit card sign-up initiatives, boosting Kohl's credit card sign-up rate by 100% to LY; currently ranked #1 overall in state YTD, top 20 in company YTD (out of approx 1200 locations)
- Responsible for overall store presentation, superior execution and elevating customer experience; maximizing both store and leadership growth
- Assisted with hiring, training and mentoring new staff members
- Managed financial aspects of store operations, including payroll, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development
Police Officer
Village Of Hales Corners
02.2021 - 10.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining high level of expertise within the field of law enforcement
- Investigated and reported crimes, accidents, offenses, and damage to property
- Conducted witness interviews and gathered details regarding incidents to determine best course of action
- Testified effectively in court, contributing to successful prosecutions of offenders
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports
Operations Associate
Kohl's
09.2015 - 01.2021
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth
- Followed shipping and receiving procedures for goods and materials
- Improved operational efficiency by implementing new processes and streamlining existing workflows
Education
Bachelor of Arts - Business Administration
Western Governors University
Associate of Applied Science - Criminal Justice
Gateway Technical College
720 Hour Police Academy - Law Enforcement
Milwaukee Area Technical College
Skills
- Customer Service
- Team leadership and coaching
- Work Planning and Prioritization
- Report Writing
- Recruiting and Hiring
- Goal Setting and Performance Metrics
- Conversational Spanish
Certification
- CPR & First Aid certified
Timeline
Assistant Store Manager
Kohl's
02.2022 - Current
Police Officer
Village Of Hales Corners
02.2021 - 10.2021
Operations Associate
Kohl's
09.2015 - 01.2021
Bachelor of Arts - Business Administration
Western Governors University
Associate of Applied Science - Criminal Justice
Gateway Technical College
720 Hour Police Academy - Law Enforcement
Milwaukee Area Technical College
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