Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Tomarean McCoy

Birmingham

Summary

Organized and motivated professional with strong time management and organizational skills. Recent graduate equipped with research, technical, and problem-solving abilities. Detail-oriented with a proven capacity to quickly learn new concepts and contribute to company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Birmingham
10.2023 - 08.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.

Package Handler

FedEx
Florence
06.2022 - 06.2023
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Collaborated with team members on tasks such as sorting mail into designated bins.

Education

Bachelor of Science - Criminal Justice

Miles College
Fairfield, AL
05-2025

Skills

  • Criminal law
  • Investigative techniques
  • Case management
  • Conflict resolution
  • Data analysis
  • Surveillance methods
  • Team collaboration
  • Retail store support
  • Dispute resolution
  • Communication skills
  • Customer service
  • Active listening

Accomplishments

  • Member Of Omega Psi Phi Fraternity INC.
  • Honors Curriculum
  • 3.0 GPA
  • 2024 SIAC Championship winner
  • Member Of SGA board

Certification

  • CPR certified

Affiliations

  • Giving Thanks To God
  • Community Service
  • Being with my family
  • Love Being outdoors
  • Hitting the gym

Timeline

Customer Service Representative

Walmart
10.2023 - 08.2024

Package Handler

FedEx
06.2022 - 06.2023

Bachelor of Science - Criminal Justice

Miles College

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