Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

TOMAS YBARRA

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

Urban Outfitters Inc.
11.2020 - 10.2024
  • Effectively manage multiple priories including assigned tasks, customer service and propjet responsibilities and delegations.
  • Resolved any conflicts involving customers or team members to maintain a positive and professional environment.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales technique for a seamless onboarding experience.
  • Collaborated in fundraising initiatives and partnerships with organizations (GLSN and The Trevor Project)

Head and Assistant Volleyball Coach

South Pasadena High School
07.2018 - 05.2020
  • Developed athletes skills through personalized coaching, resulting in individual achievements
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Maintained strong relationships with athletes, parents, and school administrators for program support and success.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Optimized athlete performance with consistent evaluation and adjustment of coaching techniques based on individual needs and team objectives.

Education

Bachelor of Arts - Sociology

University of California, Los Angeles
Los Angeles, CA
09-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Outgoing personality

Awards

  • Customer Service Excellence Certification.
  • Employee of the Month - February
  • Top 10% of cashiers with an 80% successful email match rate.
  • Voted Best Capstone presentation for Community Health 151 (Spring '24).

Timeline

Sales Associate

Urban Outfitters Inc.
11.2020 - 10.2024

Head and Assistant Volleyball Coach

South Pasadena High School
07.2018 - 05.2020

Bachelor of Arts - Sociology

University of California, Los Angeles

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