Tome Sekulov
Skopje,101
Overview
10
10
years of professional experience
Work History
Customer Service Ambassador
Casumo
04.2024 - Current
- Listening and responding to players needs and concerns and providing professional, friendly support at all times ensuring top quality service.
- Working in collaboration with other teams such as Player Protection, Sports, Payments and Loyalty.
- Supporting customers across multiple brands via live chat, email, social media, app stores and public forums with an average of 60 cases per day.
- Assisting management with day to day tasks, while expanding my knowledge and progression within the company operations.
- Incident management and escalations through Jira and Slack and external providers to achieve rapid issue resolutions for players.
- Having basic responsible gaming interactions with players prior to, and liaising findings back to, relevant teams.
- Researching and resolving players concerns and issues and trying to improve their gaming experience.
- Handling GDPR requests with full due diligence.
Customer Support Professional/QA Specialist
Mediagenix
05.2022 - 04.2024
- Contact person for the customers, dealing with all questions about the use of the WHATS'ON software and registering solutions for error messages
- Proactively following the issue tracking system (JIRA) board, investigating the issues reported there by the clients and self-reliantly finding solutions
- Closely collaborating with team mates when needed during the process of troubleshooting the issues
- Testing the WHATS'ON software before a new version is released to the customer(s) assigned to me
- This comprises testing and writing test cases in addition to documenting new functionalities and writing release notes
- Training new starters in the company in the various WHATS'ON modules.
Service Advisor
Porsche Macedonia
10.2018 - 05.2022
- Scheduling service appointments
- Obtaining customer and vehicle data
- Test driving the vehicle with customer as needed
- Advising customers on the care of their cars
- Providing a complete and accurate written cost estimate for labor and parts
- Establishing 'promised time.' Managing a team of 5 mechanics
- Checking on progress of repair throughout the day
- Reviewing repair orders to ensure that work is completed and additional work is proceeding as planned
- Maintaining high customer satisfaction standards.
Assistant for Archiving and Electronic Working
Inbox - archive and data center
05.2018 - 10.2018
- Preparing the documentation for scanning, scanning the documentation, placing index field and indexing the files, returning the documentation in its original form.
Part Time Receptionist
GetInn Hostel - Skopje
10.2016 - 05.2018
- Making reservations, welcoming the guests, checking in the guests, making sure their every need is met, serving breakfast, changing the beds.
Water Meter Reader
Water supply and sewerage
10.2016 - 03.2018
- Distribution of water utility bills, reading the water meters, collecting the data from the water meters, uploading of the data into the company server.
Front Desk Receptionist
GetInn Hostel - Skopje
04.2016 - 10.2016
- Making reservations, welcoming the guests, checking in the guests, making sure their every need is met, serving breakfast, changing the beds.
Archaeologist, Photographer, Photographer of movable finds, 3D model creator of movable finds, Terrestrial photographer
Ss. Cyril and Methodius University
02.2014 - 05.2016
- Excavation, documenting the finds, Terrestrial photogrammetry, photographing of the movable finds, making 3D models of the movable finds via Agisoft PhotoScan.
Education
Bachelor of Arts in Archaeology -
Ss. Cyril and Methodius University
09.2014
Web Designer - undefined
SEDC - Seavus Academy for Web Design
09.2021
Skills
- Photography
- Adobe Photoshop
- Adobe Illustrator
- HTML5/CSS3
- JavaSrcipt and jQuery
- Content Management Systems - Wordpress
- Microsoft Office
- Scanning with production scanners
Websites
Languages
Macedonian
English
References
- Steven Scheepers, Mediagenix, Customer Service Delivery Circle Lead, steven.scheepers@mediagenix.tv, +32 2 300 28 51
- Lina Kostovska, Mediagenix, Operations Lead MKD, lina.kostovska@mediagenix.tv, +32 2 300 28 71
- Yannick Verrydt, Mediagenix, Senior Customer Support Professional, yannick.verrydt@mediagenix.tv, +32 2 300 28 72
Hobbies and Interests
- Skiing
- Hiking
- Jogging
- Callisthenics
- Reading
- Playing Video Games
- Playing Board Games
Timeline
Customer Service Ambassador
Casumo
04.2024 - Current
Customer Support Professional/QA Specialist
Mediagenix
05.2022 - 04.2024
Service Advisor
Porsche Macedonia
10.2018 - 05.2022
Assistant for Archiving and Electronic Working
Inbox - archive and data center
05.2018 - 10.2018
Part Time Receptionist
GetInn Hostel - Skopje
10.2016 - 05.2018
Water Meter Reader
Water supply and sewerage
10.2016 - 03.2018
Front Desk Receptionist
GetInn Hostel - Skopje
04.2016 - 10.2016
Archaeologist, Photographer, Photographer of movable finds, 3D model creator of movable finds, Terrestrial photographer
Ss. Cyril and Methodius University
02.2014 - 05.2016
Bachelor of Arts in Archaeology -
Ss. Cyril and Methodius University
Web Designer - undefined
SEDC - Seavus Academy for Web Design
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