Tomeka Jenkins-Foster
Shreveport,LA
Summary
Dedicated individual desired to help and tackle new challenges with problem-solving and decision-making abilities. Seeking career advancement as an experienced Office Assistant and Customer Service Representative.
Overview
14
14
years of professional experience
Work History
OFFICE ASSISTANT
IVAN SMITH FURNITURE
08.2011 - Current
- Create and update records ensuring accuracy and validity of information
- Coordinate with other departments to ensure compliance with established policies
- Schedule and plan meetings and appointments
- Resolve office-related malfunctions and respond to requests or issues
- Tracked supplies to ensure inventory levels met the requirements; submitted a request to replenish for re-stocking and delivery to workstations
CUSTOMER SERVICE REPRESENTATIVE
US SUPPORT/ TELEPERFORMANCE
08.2011 - 12.2000
- USAA Healthcare - Executes receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients
- Deescalated unresolved problems
- Discussed approval or denied insurance claims
- Took payments while also getting new customers set up with various insurance plans and helped current customers adjust their insurance plans
Education
BENTON HIGH SCHOOL
Skills
- Clerical Support
- File Maintenance
- Call handling
- Office Administration
- Mail handling
- Customer Service
- Data Entry
Timeline
OFFICE ASSISTANT
IVAN SMITH FURNITURE
08.2011 - Current
CUSTOMER SERVICE REPRESENTATIVE
US SUPPORT/ TELEPERFORMANCE
08.2011 - 12.2000
BENTON HIGH SCHOOL
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