Tomeka Y. Simmons
Mobile,AL
Summary
I am seeking a position in the Customer Service, Retail, Banking, or in the Administrative Field.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
25
25
years of professional experience
Work History
Cashier Team Lead
Compass Group Management
07.2020 - 11.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier Team Lead
Compass Group Management
07.2020 - 11.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Quickly and accurately counted drawers at start and end of each shift.
Sales Associate
Hart’s
05.2012 - 07.2022
- Worked directly with shoppers providing excellent customer service
- Ability to coordinate, communicate and balance multiple projects simultaneously
- Maintain daily and weekly food and equipment inventories and keep proper records
- Take action to solve problems and celebrate positive guest feedback
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Mobile Gas
07.2007 - 04.2012
- Accurately document and update customer records in the computer system
- Manager large amounts of money on a regular basis while performing monetary transactions
- Talk to customers over the phone, email, or chat to resolve their questions or concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Proof Operator
Am South Bank
07.2004 - 07.2005
- Encoded checks, deposits, and other documents
- Checked quality of encoding
- Proofed out of balance work for errors
- Ensured internal processing deadlines are met
Teller/Items Processing Operator
South Trust Bank
08.1999 - 07.2004
- Performed a variety of paying and receiving function for walk-in and drive-in customers
- Balanced the teller window daily and within bank guideline and policies
- Performed deposits and withdrawals for checking and savings accounts, certificates of deposit, loan payments and other transactions in accordance with bank policy
Education
Academic Diploma -
C.F. Vigor High School
Prichard, Alabama05.1997
Skills
- Administrative/Clerical
- Customer Service
- Typing/Data Entry/Filing
- Banking/Finance
- Cash Handling
- Packaging/Shipping
- Teamwork and collaboration
- Critical thinking
Timeline
Cashier Team Lead
Compass Group Management
07.2020 - 11.2024
Cashier Team Lead
Compass Group Management
07.2020 - 11.2024
Sales Associate
Hart’s
05.2012 - 07.2022
Customer Service Representative
Mobile Gas
07.2007 - 04.2012
Proof Operator
Am South Bank
07.2004 - 07.2005
Teller/Items Processing Operator
South Trust Bank
08.1999 - 07.2004
Academic Diploma -
C.F. Vigor High School
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