Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Tomesha Davis

Plantation,FL

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service ClerkDATA ENTRY /ADMINISTRATIVE ASSIST Customer Service RepresentativeCLAIMS SPECIALIST

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid
Location: Plantation, FLFort Lauderdale, FLMiami, FLDeerfield Beach, FL
Open to relocation: Yes

Salary Range

20/hr - 25/hr

Important To Me

Career advancementCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave

Summary

Client support representative with a proven track record in delivering exceptional customer service and resolving issues efficiently. Detail-oriented approach enhances resource coordination and problem-solving capabilities. Committed to improving customer satisfaction, increasing revenue, and optimizing service processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Clerk

Gurkha Cigars
07.2022 - 12.2025
  • Delivered exceptional customer service by promptly addressing needs and resolving issues.
  • Educated customers on optimal product selections based on preferences and budgets.
  • Assisted numerous customers daily, fostering satisfaction through a positive approach.
  • Processed transactions including receipts, refunds, credits, and exchanges efficiently.
  • Maintained accurate customer files and databases to enhance service quality.
  • Verified order details against account information to minimize errors and delays.

DATA ENTRY /ADMINISTRATIVE ASSIST

Broward Regional Health Planning Council
10.2021 - 06.2023
  • Assisted family support workers with case management during low billing periods.
  • Managed scheduling of staff interviews and completion of personnel forms, including reference checks.
  • Maintained accurate data entry to prevent duplication and ensure data integrity.
  • Informed program manager of relevant activities, issues, and potential problems.
  • Demonstrated knowledge of HIPAA, state, county, and DCF regulations as required.
  • Performed administrative tasks including copying, typing letters, composing emails, and sending correspondence.
  • Operated multi-line phone system, routing calls, delivering messages, and greeting visitors.

Customer Service Representative

Esurance Health
04.2021 - 01.2023
  • Supported clients and staff in healthcare program administration, ensuring comprehensive understanding.
  • Managed accounting, budgeting, and financial reporting to optimize fiscal responsibility.
  • Recruited, oriented, and trained staff for enhanced team performance.
  • Organized strategic contracts aligned with healthcare system objectives.
  • Monitored compliance with state and federal guidelines to uphold regulatory standards.

CLAIMS SPECIALIST

The Hartford Insurance Group
02.2017 - 10.2021
  • Reviewed new files to assess injury claim status and formulate action plans.
  • Escalated files with significant indemnity exposure to supervisor for thorough investigation.
  • Gathered evidence to support claims, preparing customer cases for dispute appeals.
  • Monitored compliance with regulations and industry standards to ensure fair treatment of insured customers.
  • Prepared and reviewed insurance claim forms for accuracy and completeness.
  • Maintained confidentiality of patient financial records and health information.

Education

High School Diploma -

Dillard High School
Fort Lauderdale, FL

Skills

Payment processing

Customer service excellence

Product knowledge

Record preparation

Certification

Home Health aide

Truck Dispatching

Credit repair specialist

Timeline

Customer Service Clerk

Gurkha Cigars
07.2022 - 12.2025

DATA ENTRY /ADMINISTRATIVE ASSIST

Broward Regional Health Planning Council
10.2021 - 06.2023

Customer Service Representative

Esurance Health
04.2021 - 01.2023

CLAIMS SPECIALIST

The Hartford Insurance Group
02.2017 - 10.2021

High School Diploma -

Dillard High School

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Tomesha Davis