Tomesha Robins
Technical Support Specialist
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Technology Specialist
Publix
4 2023 - Current
- Mentored and trained new employees, providing guidance and support to ensure their successful integration and performance in the team.
- Working with various business areas to analyze their requests for computing hardware, software and/or access to various systems (LAN, Active Directory, Host, UNIX, SAP, etc.)
- Management of 50+ requests weekly for computing hardware, software and/or access to various systems through the request process life cycle
- Documented system procedures, maintained detailed records, and generated reports for performance analysis
Implementation Analyst
JP Morgan Chase
09.2022 - 11.2022
- Led data analysis initiatives, completing projects on time and exceeding performance metrics.
- Mapped and optimized processes, ensuring alignment with organizational objectives.
- Facilitated user acceptance testing (UAT) and provided critical support for project management.
- Managed data migration, ensuring accuracy and integrity throughout the process.
- Conceived and developed analytical models, contributing to data-driven decision-making processes.
Data Entry Clerk
New American Funding
06.2021 - 06.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Ensure accurate, up-to-date, and consistent information entry across all platforms.
- Exceeded quota of 40-50 files per day to support team productivity.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Implement quality control measures to maintain data integrity and reliability.
Technician Specialist
Asurion
07.2020 - 06.2021
- Conducted technical diagnostics and executed effective repair solutions for hardware and software issues.
- Managed multiple projects simultaneously in a fast-paced environment, consistently delivering high-quality work.
- Implemented preventive maintenance procedures, minimizing system downtime.
- Managed equipment calibration and ensured compliance with industry standards.
- Maintained meticulous inventory records and enforced quality assurance measures.
Education
Information Technology
MyComputerCareer
Bachelor of Science - Psychology
Texas A&M University - Commerce
Commerce, TXAssociate of Science - Psychology
Paris Junior College
Paris, TXSkills
Customer Relationship Building
Problem-solving
Process-improvement
Documentation
Technical Support
Technical-proficiency (Microsoft, SAP, Salesforce)
Timeline
Implementation Analyst
JP Morgan Chase
09.2022 - 11.2022
Data Entry Clerk
New American Funding
06.2021 - 06.2022
Technician Specialist
Asurion
07.2020 - 06.2021
Office Technology Specialist
Publix
4 2023 - Current
Information Technology
MyComputerCareer
Bachelor of Science - Psychology
Texas A&M University - Commerce
Associate of Science - Psychology
Paris Junior College
Similar Profiles
Daniel SanchezDaniel Sanchez
Meat Clerk at PublixMeat Clerk at Publix
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Tomesha RobinsTomesha Robins
Office Technology Specialist at PublixOffice Technology Specialist at Publix