Tomi Wallace
Memphis,TN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
26
26
years of professional experience
Work History
Office Coordinator
Huntingdon O'Neill Roofing
Memphis, TN
03.2021 - Current
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Assisted with special projects as requested from time-to-time by management team.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Monitored office budget expenditures on a monthly basis.
- Followed up with customer inquiries via phone or email promptly.
- Updated contact information lists regularly in accordance with company policy.
- Supported other teams with various administrative tasks when required.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interpreted and communicated work procedures and company policies to staff.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coded and entered daily invoices with in-house accounting software.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Assistant Store Manager
Taco Bell
Memphis, TN
02.2020 - 03.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Assistant Store Manager
Krystal
Nashville, TN
01.2000 - 03.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06-1996
Skills
- Office Administration
- Correspondence Management
- Inventory Auditing
- Contract coordination
Timeline
Office Coordinator
Huntingdon O'Neill Roofing
03.2021 - Current
Assistant Store Manager
Taco Bell
02.2020 - 03.2021
Assistant Store Manager
Krystal
01.2000 - 03.2019
High School Diploma -
Zephyrhills High School