Tomika Owens
Prattville,Alabama
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high-quality standards and implementing company policies effectively.
Resourceful Shift Manager is known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
17
17
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Prattville, AL
01.2023 - 07.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Responded quickly and effectively to emergencies as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
General Manager
Krystal's Restaurant
Hoover, AL
02.2021 - 01.2023
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Guest Service Representative
Target
Prattville, Alabama
01.2008 - 02.2018
- Handled customer complaints professionally and efficiently.
- Resolved customer disputes professionally while maintaining positive relationships.
- Assisted with luggage storage upon request.
Education
High School Diploma -
Prattville High School
Prattville, AL05-1998
Business Administration
Concordia College Alabama
Selma, ALSkills
- Equipment Troubleshooting
- Quality Assurance
- Safety Compliance
- Team Development
- Inventory Control
- Sales Strategies
- Policy administration
- Shift checklists
Timeline
Shift Manager
McDonald's Restaurant
01.2023 - 07.2024
General Manager
Krystal's Restaurant
02.2021 - 01.2023
Guest Service Representative
Target
01.2008 - 02.2018
High School Diploma -
Prattville High School
Business Administration
Concordia College Alabama
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