Summary
Overview
Work History
Education
Skills
Timeline
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Tomiko Case

Shelton

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Manager

Sprout Raw Juice
03.2022 - Current
  • Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Insurance Agent

P & C Insurance Group, LLC
02.2004 - 03.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.

Licensed Cosmetologist

Noelle Salon and Spa
04.2004 - 06.2005
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.

Education

Liberal Arts And General Studies

Eastern Connecticut State University
Willimantic, CT

HIM Programs

Middlesex Community College - Middletown
Middletown, CT

High School Diploma -

Notre Dame Catholic High School
Fairfield
06.2001

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Computer Skills (Excel,Outlook,Powerpoint)
  • Problem-Solving
  • Multitasking Abilities
  • Interpersonal Skills
  • Customer Relationship Management (CRM)

Timeline

Manager

Sprout Raw Juice
03.2022 - Current

Licensed Cosmetologist

Noelle Salon and Spa
04.2004 - 06.2005

Insurance Agent

P & C Insurance Group, LLC
02.2004 - 03.2020

Liberal Arts And General Studies

Eastern Connecticut State University

HIM Programs

Middlesex Community College - Middletown

High School Diploma -

Notre Dame Catholic High School

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Tomiko Case