Hi, I’m
Tommy Bandy
Waco,TX
Summary
Dedicated and reliable professional with a strong background in customer service and administrative support. Experienced in coordinating complex operations and improving program efficiency while fostering positive relationships with clients and team members.
Overview
9
years of professional experience
Work History
VHAWACWaco, TX
HOUSEKEEPING AID
01.2023 - 01.2025
Job overview
- Maintained pristine healthcare environments by executing comprehensive cleaning protocols for patient areas, offices, and common spaces, ensuring compliance with strict sanitation standards.
- Cleaned wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas, ensuring a hygienic environment for patients and staff
- Swept, mopped, and scrubbed floors using machines, vacuumed carpets and upholstered furniture, emptied wastebaskets, and cleaned light globes and Venetian blinds, contributing to a clean and welcoming environment
- Washed walls, windows, and ceilings by climbing small ladders, ensuring all surfaces were spotless and well-maintained
- Refilled toilet tissue and towel dispensers and moved furniture, ensuring all areas were well-stocked and organized for patient and staff use
- Carried out assignments with minimal supervision, demonstrating reliability and efficiency in maintaining cleanliness standards
- Provided environmental services with minimal supervision, mastering diverse cleaning techniques while maintaining safety standards for ladder work and equipment operation p
VBAWACWaco, TX
VETERAN SERVICE REPRESENTATIVE
03.2020 - 07.2021
Job overview
- Conducted comprehensive veteran interviews, evaluated evidence for claims adjudication, and applied VA laws to determine eligibility for benefits while ensuring proper documentation and communication.
- Conducted interviews in person or by telephone with veterans, representatives, and advocates, ensuring accurate information gathering for claims processing, which led to improved claim accuracy and processing efficiency
- Referred individuals to other Federal, State, and local agencies when potential eligibility for non-VA benefits was indicated, facilitating access to additional resources and enhancing claimant support
- Informed claimants of all evidence requirements needed to process claims and assisted with application completion, improving claim accuracy and efficiency
- Determined eligibility for benefits by evaluating military service, medical evidence, and lay testimony, ensuring accurate and fair adjudication
- Analyzed, developed, and requested required evidence for claims needing a rating decision, ensuring comprehensive claim evaluation
- Requested examinations, reexaminations, or opinions to evaluate disabilities, ensuring appropriate evidence for accurate claim adjudication
- Made determinations and was fully accountable for proper analysis and adjudication related to VA hospitalization, outpatient treatment, and vocational rehabilitation, ensuring eligibility and service access
- Applied and interpreted VA laws, including veterans case law and existing statutes, to ensure compliance and accurate benefit determinations
- Utilized various electronic data processing systems for data input, claims processing, and correspondence preparation, enhancing efficiency and communication
- Assisted veterans with benefit applications, informed claimants of evidence requirements, and facilitated referrals to appropriate agencies while ensuring thorough claim processing and development.
- Meticulously evaluated evidence of income, dependency, and military service adequacy while utilizing electronic data processing systems to monitor claims and prepare correspondence.
- Determined eligibility for VA hospitalization, vocational rehabilitation, and outpatient treatment by effectively analyzing medical evidence and developing appropriate documentation for timely claim resolution.
- Evaluated complex veteran benefit claims by analyzing medical evidence, military service records, and applicable VA laws to determine eligibility and ensure accurate adjudication decisions.
VAPAHCSMenlo Park, CA
PROGRAM SUPPORT ASSISTANT (OA)
11.2018 - 02.2020
Job overview
- Managed comprehensive administrative operations for three VA programs, coordinating personnel actions, maintaining compliance documentation, and resolving employee concerns.
- Performed primary administrative duties for Mental Health Intensive Case Management (MHICM), the Veteran Recovery Center (VRC), and the Care Giver Support Program, ensuring efficient program operations
- Scheduled interviews for internal and external applicants, facilitating timely recruitment for open positions within the services
- Collected data and developed report templates from various computer packages, providing insights into cost data, program efficiency, and quality of care
- Utilized software applications such as VISTA, CPRS, and VETPRO to draw and input client data, preparing comprehensive reports for program analysis
- Advised and kept the supervisor informed of the practical and technical aspects of the administration of the unit, enhancing decision-making processes
- Developed standardized operating procedures using a variety of software, improving workflow efficiency and ensuring compliance with organizational standards
- Performed timekeeping and related duties using an automated reporting system, ensuring accurate and timely payroll processing
- Maintained files such as RAC documents and 6-part folders, meeting all Files Management requirements and ensuring easy retrieval of information
- Prepared Personnel Actions in HR Web and assisted employees in submitting various personal requests, facilitating smooth HR operations
- Served as the Talent Management System (TMS) Coordinator, assigning classes as necessary, monitoring status, and creating and disseminating reports to ensure compliance with training requirements
- Served as the Automated Data Processing Application Coordinator (AD PAC), resetting passwords and guiding new personnel in the use of VA computer systems, ensuring smooth onboarding and system access
- Investigated and resolved employee complaints and grievances, fostering a positive work environment and improving employee satisfaction
- Streamlined data collection processes across multiple platforms (VISTA, CPRS, VETPRO), developing customized report templates to track program efficiency and quality metrics
- Facilitated employee onboarding as TMS Coordinator and AD PAC, guiding new personnel through VA systems while ensuring timely completion of required training
- Developed standardized operating procedures utilizing diverse software applications, enhancing workflow efficiency and maintaining organizational compliance
- Orchestrated interview scheduling for internal/external candidates while serving as departmental liaison between staff, management, and HR for personnel matters
- Managed administrative operations for three VA programs (MHICM, VRC, Care Giver Support), implementing standardized proce- dures and ensuring compliance with Files Management requirements.
VAPAHCSMountain View, CA
HUMAN RESOURCES ASSISTANT
08.2017 - 11.2018
Job overview
- Managed comprehensive HR support including PIV badge issuance, license verification through VETPRO, and background check processing while maintaining accurate applicant tracking system records.
- Counsel and aid walk-in customers with HR-related issues.
- Utilize applicant tracking system to enter and update candidate data.
- Post new vacancy announcements.
- In process new hires and ensure all paperwork is properly completed.
- Sponsored, enrolled, printed, and issued PIV badges for new hires and current employees.
- Verify licenses, training, and employment information as needed through VETPRO for certification.
- Initiated and tracked proper background checks for new hires.
- Provided front-line HR assistance to walk-in customers while handling critical onboarding processes, document verification, and maintaining compliance with federal employment requirements.
- Streamlined new hire processing by implementing systematic verification protocols for licenses and employment information, ensuring all documentation met federal standards.
- Facilitated seamless employee onboarding through efficient vacancy posting, applicant data management, and thorough background verification processes.
- Coordinated with multiple departments to ensure new hires received proper credentials, completed required documentation, and successfully integrated into the federal employment system.
- Managed comprehensive HR operations including PIV badge issuance, credential verification, and applicant processing while provid- ing responsive support to walk-in clients seeking HR assistance.
Ohlone CollegeFremont, CA
VETERAN RESOURCE CENTER COORDINATOR
04.2016 - 04.2017
Job overview
- Directed Ohlone College's Veterans' Resource Center, coordinating comprehensive services for veterans, active-duty military, and dependents while establishing partnerships with external agencies.
- Oversaw and coordinated the services and activities of the College's Veterans' Resource Center, improving service delivery and student satisfaction
- Developed and participated in marketing and outreach activities, enhancing the Center's visibility and increasing program enrollment
- Coordinated with external agencies to bring relevant services to the Ohlone veteran population, resulting in improved access to resources
- Researched and pursued outside funding opportunities, supplying non-instructional services to eligible veterans, active-duty military, reservists, and dependents/spouses, which increased available resources
- Served as a liaison between students, the College, and the Veterans' Administration, facilitating communication and improving service coordination
- Expanded veteran services through strategic outreach initiatives, securing external funding opportunities and serving as crucial liaison between students, college administration, and VA.
- Fostered cross-departmental relationships to enhance veteran support services, implementing targeted marketing campaigns that increased resource accessibility and program visibility.
- Pioneered new support frameworks for veteran students by researching funding opportunities and developing sustainable partnerships with community organizations and government agencies.
- Transformed veteran support infrastructure by identifying service gaps, implementing tailored solutions, and creating direct pathways between military personnel and educational resources.
- Directed Veterans' Resource Center, establishing critical partnerships with external agencies while serving as liaison between students, college administration, and VA.
Education
California University Monterey Bay
MASTER OF BUSINESS ADMINISTRATION
California University Eastbay
BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
Ohlone Community College
ASSOCIATE OF SCIENCE from BUSINESS ADMINISTRATION, ECONOMICS AND HUMAN STUDIES
Skills
- Leadership
- Project Management
- Microsoft Office
- Data Analysis
- Critical Thinking
- Conflict Resolution
- Communication
- Public Speaking
- Customer Service
- Operations Management
- Strategic Planning
- Quality Control
- Problem Solving
- Organization
- Customer service
- Program coordination
- Administrative support
- Data management
- Claims processing
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Cleaning protocols
Timeline
HOUSEKEEPING AID
VHAWAC
01.2023 - 01.2025
VETERAN SERVICE REPRESENTATIVE
VBAWAC
03.2020 - 07.2021
PROGRAM SUPPORT ASSISTANT (OA)
VAPAHCS
11.2018 - 02.2020
HUMAN RESOURCES ASSISTANT
VAPAHCS
08.2017 - 11.2018
VETERAN RESOURCE CENTER COORDINATOR
Ohlone College
04.2016 - 04.2017
California University Monterey Bay
MASTER OF BUSINESS ADMINISTRATION
07/2022
California University Eastbay
BACHELOR OF SCIENCE from BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
03/2018
Ohlone Community College
ASSOCIATE OF SCIENCE from BUSINESS ADMINISTRATION, ECONOMICS AND HUMAN STUDIES
05/2015