Administrative Support Agent with extensive experience in customer service, program support, HR operations, and veteran service roles. Over 7p years of customer interaction, administrative support, and case management across federal, academic, and healthcare environments. Skilled in enhancing customer experience using CRM and ticketing systems, resolving complex inquiries, and maintaining high-accuracy documentation. Proficient in HR and payroll processes, onboarding workflows, and troubleshooting administrative systems. Dedicated to improving operational efficiency while delivering exceptional service.
Hi, I’m
TOMMY BANDY
Waco,TX
Summary
Overview
9
years of professional experience
Work History
VHAWACWaco, TX
Housekeeping Aid
01.2023 - 01.2025
Job overview
- Maintained safe, sanitary healthcare environments in compliance with VA standards.
- Provided service-oriented support across patient areas, offices, and specialty units.
- Operated cleaning machinery, monitored supplies, and ensured efficient workflow.
VBAWACWaco, TX
Veteran Service Representative
03.2020 - 07.2021
Job overview
- Evaluated complex veteran benefit claims by reviewing medical, service, and legal evidence.
- Guided veterans through benefit processes, improving claimant understanding and satisfaction.
- Documented case notes and claim findings in VA systems.
- Collaborated with agencies to connect veterans with support resources.
VAPAHCSMenlo Park, CA
Program Support Assistant (OA)
11.2018 - 02.2020
Job overview
- Supported administrative operations for three VA programs.
- Troubleshot administrative issues using VISTA, CPRS, and VetPro.
- Created data-driven reports to monitor cost efficiency and compliance.
- Served as TMS Coordinator and ADPAC, training staff and managing user accounts.
- Improved workflow efficiency through standardized procedures.
VAPAHCSMountain View, CA
Human Resources Assistant
08.2017 - 11.2018
Job overview
- Managed applicant and employee information in HR systems and applicant tracking platforms.
- Facilitated background checks, credential verification, and documentation.
- Provided frontline HR customer support and advised on PIV badge issues.
- Supported payroll functions through data validation and coordination.
Ohlone CollegeFremont, CA
Veteran Resource Center Coordinator
04.2016 - 04.2017
Job overview
- Directed daily operations of the Veterans’ Resource Center.
- Strengthened program engagement through outreach and resource coordination.
- Developed partnerships and identified funding opportunities.
- Improved student experience and program visibility.
Education
CSU Monterey Bay
Master of Business Administration
07.2022
University Overview
CSU East Bay
B.S. Business Administration from HR Management
03.2018
University Overview
Ohlone Community College
A.S. Business Administration
05.2015
University Overview
Skills
- Customer Support Experience
- HR Processes
- Payroll Processes
- Payroll Software
- CRM Systems (VISTA, VetPro, Salesforce)
- Support Ticketing Systems (Zendesk, ServiceNow)
- Applicant Tracking Systems
- Data Management
- Record Management
- Microsoft Office Suite
- Communication
- Conflict Resolution
- Problem Solving
- Program Coordination
- Veteran Services
- Process Improvement
- Cross-Functional Support
Timeline
Housekeeping Aid
VHAWAC
01.2023 - 01.2025
Veteran Service Representative
VBAWAC
03.2020 - 07.2021
Program Support Assistant (OA)
VAPAHCS
11.2018 - 02.2020
Human Resources Assistant
VAPAHCS
08.2017 - 11.2018
Veteran Resource Center Coordinator
Ohlone College
04.2016 - 04.2017
CSU Monterey Bay
Master of Business Administration
CSU East Bay
B.S. Business Administration from HR Management
Ohlone Community College
A.S. Business Administration