Tommy Caulder
Marion
Summary
I have 32 years of customer service and management experience. I want to use my learned skills and abilities to the fullest potential.
Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with a focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Sales Specialist
ALM Hyundai Florence
Florence, SC
03.2022 - 09.2022
- Achieved effective customer engagement by handling communications via emails, text messages, and phone calls.
Successfully prepared vehicles for customer viewings, contributing to increased sales.
Executed vehicle detailing post-sale and streamlined trade-in processing to enhance workflow efficiency. - Developed and maintained strong customer relationships to enhance sales opportunities.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with management to create effective sales strategies and marketing campaigns.
- Analyzed market trends to identify potential areas for growth and improvement.
General Manager
Tarheel Capital
Waxhaw, NC
10.2021 - 02.2022
- Achieved accurate cash handling, contributing to overall financial integrity.
Streamlined truck order processing and inventory management, enhancing supply chain efficiency.
Delivered precise invoice management and petty cash oversight, ensuring financial accountability.
Executed comprehensive opening and closing checklists, driving operational success.
Complied with health department requirements, ensuring high standards of service.
Exceeded daily drive-thru performance goals, enhancing customer satisfaction.
Maintained food costs at 1% or lower, optimizing profitability.
Controlled labor costs effectively, supporting budgetary constraints. - Directed strategic planning initiatives to enhance operational efficiency and drive profitability.
- Implemented performance metrics to monitor team productivity and improve service delivery standards.
Product Specialist/Sales
Bob Mayberry Hyundai
Monroe, NC
05.2021 - 10.2021
- Enhanced customer satisfaction by providing personalized greetings and vehicle tours. Increased customer knowledge through detailed explanations of vehicle features. Improved customer engagement by facilitating test drives and streamlining paperwork processes. Maintained vehicle cleanliness by ensuring prompt transport to the carwash.
- Developed and executed product training programs for sales staff, enhancing product knowledge and customer engagement.
- Collaborated with marketing teams to create promotional materials, increasing brand visibility and driving customer interest.
General Manager
Wendys
Marshville, NC
08.2019 - 05.2021
- Achieved streamlined cash handling, resulting in accurate financial reporting and reduced discrepancies.
Facilitated timely truck orders and effective inventory control, minimizing stock shortages.
Processed invoices and managed petty cash, contributing to financial efficiency.
Executed comprehensive opening and closing checklists, enhancing operational readiness.
Met and exceeded health department regulations, promoting a safe environment.
Surpassed drive-thru performance targets, elevating overall service efficiency. - Led cross-functional teams in executing business development strategies, resulting in expanded market presence.
- Oversaw budget management processes, optimizing resource allocation to align with company objectives.
General Manager
Pizza Hut
Mullins, SC
07.2018 - 06.2019
- Administered cash handling operations, streamlined truck order processes, and implemented employee training initiatives to achieve financial targets.
- Fostered a culture of continuous improvement through regular staff training and development programs.
- Analyzed market trends to inform decision-making and position company competitively within the industry.
Assistant Manager
Wendy's franchise Wilco Hess
10.2010 - 02.2015
- Achieved efficient cash handling and streamlined truck order fulfillment.
Enhanced inventory accuracy and invoice processing efficiency.
Maximized petty cash management and compliance with health department requirements through diligent checklist execution. - Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Developed staff schedules to meet business demands while maximizing labor efficiency.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
Assistant Manager
Zaxby's Inc
01.2005 - 12.2009
- Achieved efficient cash handling for three years, contributing to positive customer experiences by resolving complaints effectively. Directed a team of six or more employees, optimizing payroll scheduling, inventory control, and ordering to improve operational efficiency. Executed general management responsibilities across three stores for one year, managing hiring and firing while controlling labor, food, and paper costs.
- Achieved improved customer satisfaction through effective collaboration with Carolina Restaurant Group at Wendy's in Charlotte, North Carolina. Drove team success and operational efficiency from 2009 to 2010.
- Demonstrated commitment and leadership at Burger King franchise Bullard Restaurants for eleven years, resulting in an offer for Assistant Manager role following graduation.
Education
High School Diploma -
Marion High
Marion Sc06-1977
Skills
- Payroll
- Training
- Inventory (5 years)
- Scheduling (5 years)
- Operations (10 years)
- Restaurant Management (10 years)
- Management
Certification
ServSafe
Timeline
Sales Specialist
ALM Hyundai Florence
03.2022 - 09.2022
General Manager
Tarheel Capital
10.2021 - 02.2022
Product Specialist/Sales
Bob Mayberry Hyundai
05.2021 - 10.2021
General Manager
Wendys
08.2019 - 05.2021
General Manager
Pizza Hut
07.2018 - 06.2019
Assistant Manager
Wendy's franchise Wilco Hess
10.2010 - 02.2015
Assistant Manager
Zaxby's Inc
01.2005 - 12.2009
High School Diploma -
Marion High
Section name
Authorized to work in the US for any employer