Shara Rollins
Oklahoma City,OK
Summary
Over 10 years of experience as a sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach to identifying customer needs with an emphasis on compassionate and effective communication. Dependable and reliable.
Overview
21
21
years of professional experience
Work History
Sales Specialist
T-Mobile
Oklahoma City, OK
09.2013 - Current
- Skillful saleswoman providing front end sales and customer service
- Daily duties include maintaining a long-term relationship with customers to represent the store in a positive manner and achieve sales goals and to offer support while ensuring further future business
- Initiates new service order requests and coordinates the product/service installation process while tracking progress to ensure timely completion
- Work closely with customers to gather requirements and prepare accurate quotes before finalizing orders/provide future sales business
- Address customer inquiries related to order status, shipping, and delivery, providing updates and resolving any issues promptly
- Scheduling appointments, coordinating events, and assisting customers with resolving pain points
- (Sales quotas consistently met and/or exceeded)
- Key-holder position responsible for daily deposits and maintaining inventory stock and office supplies, light HR, and daily opening and closing duties
- Handle inbound/outbound sales inquiries, providing detailed product information and addressing customer questions to convert leads into sales
Sales Specialist
MKTG
Oklahoma City, OK
04.2019 - Current
- Outgoing Brand Ambassador who serves as the face and voice of our client to build brand recognition, and successfully promote our client's products and services
- Daily duties: positively communicate and engage with customers (in person and online), in meaningful ways to increase our client's brand awareness
- Ensure a high level of customer satisfaction by promptly responding to inbound queries and requests
- Assist in pre-sale planning by conducting market research, preparing sales presentations, and scheduling meetings
- Daily goals: add and generate new sales opportunities, along with collecting and reporting data
- Coordinated with internal teams to ensure timely and accurate processing of customer orders
Sales Coordinator
DR. Keith's Wellness Options
Norman, OK
11.2017 - 04.2019
- Assisted the sales team with pre-sale planning activities, including product presentations and client meetings
- Tracked orders from initiation to delivery, resolving any issues related to shipment or product availability
- Provided after-sales support to resolve any issues, gather feedback, and improve customer retention strategies
- Processed order changes, including product modifications, cancellations, and rescheduling delivery dates based on customer needs
- Utilizes multiple systems to manage tasks such as entering pre and post-sales information, processing and fulfilling orders, posting payments, and verifying order accuracy
- Responsible front office coordinator ensuring the smooth operation of the office and day to day duties along with management over staff
- Daily expectations of completion of clerical tasks, scheduling appointments, accounts receivable/payable, data entry, maintaining personal records, insurance verification, medical billing, and collecting payments
- Utilized Excel for creating and maintaining sales reports, tracking order status, and analyzing customer data
- Managed end-to-end order processing, ensuring accuracy and timely fulfillment of customer orders
Sales Administrative Assistant
Write Ideas
Norman, OK
09.2008 - 05.2013
- Administrative assistant (promoted to assistant manager) to provide clerical assistance to ensure efficient operation of the office/sales store
- Tracked and monitored outbound sales activities
- Actively listened to customer needs, offering tailored solutions to maximize satisfaction and drive sales
- Daily position was to support store managers and employees through a variety of tasks related to organization and communication
- Managed post-sales activities, including customer follow-up, troubleshooting product-related issues, and ensuring customer satisfaction
- Analyzed sales trends and customer purchase history to support strategic decision-making
- Handled incoming calls from customers, addressing inquiries about products, orders, and promotions
- Job details included, but not limited to, communicating via phone and email, scheduling, payroll, and ensuring that all administrative duties were completed accurately and delivered with high quality and in a timely manner
- Daily duties: Accounts payable/receivable, filing, sorting, scheduling, opening/closing duties (key-holder)
Data Entry Specialist
DR. Edward E. Lee
Norman, OK
08.2003 - 09.2008
- Energetic front desk receptionist providing efficient, organized, and friendly office support
- Maintained accurate order records in company systems, ensuring data integrity for reporting and tracking
- Maintained data integrity by regularly reviewing and updating records, ensuring all customer profiles were up-to-date
- Daily duties include managing inventory and supplies, handling phone duties and company correspondence, appointment scheduling, maintaining personal records, medical billing, accounts receivable/payable
- Position required specialization at creating a friendly and receptive office environment
Education
Business -
Oklahoma State University
Oklahoma City, OklahomaBusiness -
Rose State College
Midwest City, OklahomaHigh School Diploma -
Washington High School
Washington, OklahomaSkills
- Customer Service
- Sales
- Marketing
- Administrative
- Personal Assistant
- Accounts Receivable
- Accounts Payable
- Data Entry
- Social Media Management
- Medical Billing
- Branding
- Business Development
- Public Relations
- Office Management
- Payroll
- Sales Report Presentation
- Email Marketing
- Insurance Verification
- Salesforce Experience
- CRM
- Microsoft Office Suite
- 10 key proficient
- 50 WPM
- Account management
- Strategic analysis
- Relationship building
- Deal structuring
- Consultative selling
- Complaint resolution
- Sales strategy development
Skillset
- Sales Support
- Order Management
- Data Entry
- Excel
Timeline
Sales Specialist
MKTG
04.2019 - Current
Sales Coordinator
DR. Keith's Wellness Options
11.2017 - 04.2019
Sales Specialist
T-Mobile
09.2013 - Current
Sales Administrative Assistant
Write Ideas
09.2008 - 05.2013
Data Entry Specialist
DR. Edward E. Lee
08.2003 - 09.2008
Business -
Oklahoma State University
Business -
Rose State College
High School Diploma -
Washington High School