Tommy Garza
San Antonio
Summary
Motivated and detail-oriented professional with leadership experience, strong customer service skills, and a background in cash handling, operations support, and team supervision. Proven ability to lead teams, resolve customer issues, maintain compliance, and improve front-end operations. Bilingual in English and Spanish with strong communication, problem-solving, and organizational skills. Seeking an entry-level business, administrative, or customer service position with opportunities for growth.
Developed leadership and teamwork skills in fast-paced retail environment, focusing on customer satisfaction and efficient operations. Managed daily operations and coordinated staff to achieve high performance and positive customer experiences. Looking to transition into new field, leveraging these transferable skills to drive success in fresh and challenging role.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Walmart
San Antonio, TX
10.2024 - Current
- Supervise and lead a team of front-end associates in daily operations and customer service.
- Ensure high levels of customer satisfaction by monitoring checkout efficiency and service quality.
- Train and coach new employees on company procedures, customer service standards, and cash handling.
- Monitor register activity to reduce cash shortages and maintain compliance with company policies.
- Handle customer concerns and escalations professionally and efficiently.
- Maintain audit readiness and ensure operational standards are followed.
Cashier / Customer Service Associate
Walmart
San Antonio, TX
06.2023 - 10.2024
- Processed cash, debit, and credit transactions accurately in a fast-paced environment.
- Assisted customers with purchases, returns, exchanges, and general questions.
- Maintained organized and clean work areas to ensure efficient store operations.
- Provided professional and friendly customer service to a diverse customer base.
Education
Associate of Science -
Palo Alto College
San Antonio, TXHigh School Diploma - undefined
STEM Early College High School at Harlandale
San Antonio, TXSkills
- Team Leadership
- Business Operations Support
- Workflow management
- Problem-solving skills
- Bilingual: English & Spanish
Accomplishments
- Supported store leadership in achieving financial performance goals and operational targets.
- Provided coaching and performance feedback to improve employee productivity and service quality.
- Managed a team of 15–30 associates, overseeing daily operations, staffing, and performance management.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Supervisor
Walmart
10.2024 - Current
Cashier / Customer Service Associate
Walmart
06.2023 - 10.2024
High School Diploma - undefined
STEM Early College High School at Harlandale
Associate of Science -
Palo Alto College