Tommy Nguyen
Egg Harbor
Summary
Experienced Pharmacy Technician skilled in medication dispensing, insurance claims processing, and regulatory compliance. Enhances patient satisfaction through effective communication and quality assurance. Coordinates effectively with prescribers, insurance companies, and customers to resolve issues in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS
Egg Harbor Township
02.2022 - Current
- Currently leading a 24hr CVS Pharmacy, ensuring efficient operations during high-volume periods
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Reviewed medical charts for appropriateness of prescribed medications.
- Prepared and processed medical insurance claim forms and records.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Trained and mentored junior pharmacy technicians, enhancing team capabilities and service quality.
- Processed prescriptions accurately using pharmacy management software.
- Ensured compliance with safety regulations and company policies.
- Collaborated with healthcare providers to resolve prescription issues.
- Managed inventories, rotated stock, and removed expired or damaged drug products.
- Managed daily pharmacy operations, optimizing staffing schedules to meet workflow demands.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
ESports Assistant Director of Operations (Remote)
Cloud 9
Santa Monica
10.2022 - 01.2026
- Analyzed game footage to identify strengths and areas for improvement.
- Coordinated practice schedules to enhance player availability and maximize resource allocation.
- Facilitated streamlined communication among players, management, and support staff to improve team collaboration.
- Implemented feedback systems for continuous player growth and development.
- Organized team-building activities to strengthen team cohesion and morale.
- Evaluated player progress through regular assessments and personalized feedback sessions.
- Mentored and encouraged youth to develop strong work ethic by being a positive role model and regularly practicing skills.
- Created a culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Developed individualized practice plans to support player development and align with team goals.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
Nail Technician
Pinky's Nails
Northfield
06.2015 - 06.2018
- Educated clients on nail care and maintenance techniques, enhancing their understanding and satisfaction.
- Cultivated strong relationships with returning clients, fostering loyalty and repeat business.
- Provided excellent customer service through friendly interactions with clients.
- Promoted additional services to existing clients, effectively increasing overall salon revenue.
- Maintained cleanliness and sanitation of tools and workstations.
- Followed health regulations regarding sanitation practices throughout the salon.
- Collaborated with team members to ensure efficient service delivery.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Education
Bachelor of Science - Biology with a focus on Pre-Med
Stockton University
Absecon, NJ05-2020
Skills
- Medication dispensing
- Insurance claims processing
- Pharmacy software proficiency
- Regulatory compliance
- Quality assurance
- Workflow optimization
- Record Keeping
- Customer management
- Training
- Multitasking Abilities
- Problem-solving aptitude
- Detail-oriented
- Organizational skills
- Adaptability and flexibility
Certification
- Certified Pharmacy Technician (CPhT)
- Nail Technician License
References
- Brenda Huynh, Pharmacist, Phone: 609-334-0311
- Katie Kim/Daunoras, Pharmacist, Phone: 609-744-7975, Email: Katiedaunoras@gmail.com
- Kunal Patel, Pharmacist, Phone: 201-238-8470, Email: Kunalpatel19@Ymail.com
Timeline
ESports Assistant Director of Operations (Remote)
Cloud 9
10.2022 - 01.2026
Lead Pharmacy Technician
CVS
02.2022 - Current
Nail Technician
Pinky's Nails
06.2015 - 06.2018
Bachelor of Science - Biology with a focus on Pre-Med
Stockton University