Tommy Russell
Kingstree,South Carolina
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Dollar Tree. Skilled in complex problem-solving and effective communication, adept at staff training and development. Demonstrated ability to resolve conflicts and improve team performance, ensuring high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Manager
Dollar Tree
03.2015 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Warehouse Forklift Operator
Nan Ya Plastics Corp
02.2010 - 03.2014
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
M.D. - Business Administration And Management
Liberty University
Lynchburg, VA05.2020
High School Diploma -
Kingstree Senior High School
Kingstree, SC06.1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Policy Implementation
- Schedule Preparation
- Customer Service
- Positive Attitude
- Multitasking
- Problem-Solving
- Effective Communication
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Manager
Dollar Tree
03.2015 - 03.2024
Warehouse Forklift Operator
Nan Ya Plastics Corp
02.2010 - 03.2014
M.D. - Business Administration And Management
Liberty University
High School Diploma -
Kingstree Senior High School
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