Tommy Wymyslowski
Chicago,IL
Summary
Dedicated manager with expertise in optimizing restaurant operations and enhancing guest experiences. Focused on quality control and effective staff training, fostering a collaborative environment that drives customer satisfaction and operational efficiency.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Server/ Bartender
The Capital Grille
Chicago, IL
01.2026 - Current
- Delivered exceptional dining experiences through attentive and personalized service.
- Collaborated with kitchen staff to ensure timely and accurate food preparation.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hourly Manager
Maggiano’s Little Italy
Skokie, Illinois
10.2024 - Current
- Managed daily restaurant operations, ensuring smooth service and guest satisfaction.
- Coordinated team schedules to optimize coverage and efficiency during peak hours.
- Trained new employees on service standards and menu offerings effectively.
- Resolved guest complaints promptly to ensure a positive dining experience.
- Collaborated with kitchen staff to improve food quality and presentation standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented inventory controls to maintain stock levels and reduce waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Lead Technician
National Softwash
Plainfield, Illinois
09.2023 - 10.2024
- Oversaw daily operations and workflow for softwashing projects.
- Conducted routine maintenance checks on softwashing equipment and tools.
- Ensured compliance with safety regulations during service execution.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Managed multiple projects simultaneously while meeting deadlines.
- Trained and mentored junior technicians on equipment usage and safety protocols.
Lead server/Bartender Shift manager
Nick’s Tavern
Lemont, Illinois
04.2021 - 09.2023
- Oversaw inventory management, tracking supplies and placing orders as needed.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Managed daily operations of restaurant, ensuring smooth service flow.
- Trained and mentored new servers on best practices and menu knowledge.
Education
High School Diploma -
Downers Grove High School
Downers Grove, IL05-2015
Skills
- Staff training
- Inventory management
- Guest relations
- Quality control
- Key performance indicators
- Mentorship development
Certification
Manager Serve Safe Certification
References
References available upon request.
Timeline
Server/ Bartender
The Capital Grille
01.2026 - Current
Hourly Manager
Maggiano’s Little Italy
10.2024 - Current
Lead Technician
National Softwash
09.2023 - 10.2024
Lead server/Bartender Shift manager
Nick’s Tavern
04.2021 - 09.2023
High School Diploma -
Downers Grove High School