Tonardo Mccullum
Milwaukee,WI
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
22
22
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
11.2012 - 04.2024
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Customer Service Representative
Wells Fargo Home Mortgage
12.2006 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Picker Packer
Sigma Aldrich Chemicala
09.2002 - 08.2006
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma -
Milwaukee Trade And Technical High
700 S 4th St06.1995
Skills
- Problem-solving skills
- Work independently
- Customer Service
- Equipment Operation
- Computer skills Word Excel
- Typing Computers
- Fax copier printer
Timeline
Mail Processing Clerk
United States Post Office
11.2012 - 04.2024
Customer Service Representative
Wells Fargo Home Mortgage
12.2006 - 10.2012
Picker Packer
Sigma Aldrich Chemicala
09.2002 - 08.2006
High School Diploma -
Milwaukee Trade And Technical High