Toneane Stamps
Dubai,UAE
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
6
6
years of professional experience
Work History
Operations Manager
Pro Inspect Solutions
09.2023 - 07.2024
- Successfully led and managed a team of inspectors, fostering a high-performance culture and ensuring timely project completion with exceptional quality.
- Spearheaded HR initiatives, including recruitment, training, and performance management, enhancing employee satisfaction and reducing turnover.
- Cultivated strong client relationships through effective communication and problem-solving, leading to a drastic increase in customer satisfaction and repeat business.
Client Success Manager
Passive Scaling Inc.
09.2020 - 04.2023
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
Account Manager
Create Simple inc.
04.2021 - 04.2023
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
Medical Administrative Assistant
Grace Health Technology
08.2020 - 06.2021
- Managed confidential patient information with discretion and professionalism while effectively communicating with medical offices, labs, and patients to coordinate appointments, relay information, and address inquiries
- Successfully facilitated communication between medical offices, labs, and patients by making and receiving numerous phone calls, scheduling appointments, and ensuring accurate documentation of medical records and correspondence
- Provided comprehensive administrative support to healthcare professionals by managing patient records, processing medical documents, and ensuring compliance with healthcare regulations and privacy laws.
Amazon Customer Service Representative
Sutherland Global Services
01.2019 - 08.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction through phone, email, and chat support channels
- Demonstrated expertise in Amazon's products, policies, and procedures, effectively assisting customers with product inquiries, order tracking, returns, and troubleshooting technical issues
- Utilized strong communication skills to interact with customers and internal teams, while efficiently multitasking to manage high call volumes and prioritize tasks to meet service level agreements.
Education
Bachelor of Science - Psychology
Northern Caribbean University
08.2018
Bachelor of Science in Cybersecurity Technology - undefined
University of Maryland Global Campus at Maryland
07.2024
Skills
- Performance monitoring
- Financial Management
- Document Control
- Organizational Management
- Customer Retention
- Customer Service
Timeline
Operations Manager
Pro Inspect Solutions
09.2023 - 07.2024
Account Manager
Create Simple inc.
04.2021 - 04.2023
Client Success Manager
Passive Scaling Inc.
09.2020 - 04.2023
Medical Administrative Assistant
Grace Health Technology
08.2020 - 06.2021
Amazon Customer Service Representative
Sutherland Global Services
01.2019 - 08.2020
Bachelor of Science - Psychology
Northern Caribbean University
Bachelor of Science in Cybersecurity Technology - undefined
University of Maryland Global Campus at Maryland
Similar Profiles
PAUL KARDASCHOWPAUL KARDASCHOW
Owner at ACK-INSPECTOwner at ACK-INSPECT
Bret MurrayBret Murray
Shop Owner/operator at Bowler Solutions Pro Shop / Aka Bret's Pro ShopShop Owner/operator at Bowler Solutions Pro Shop / Aka Bret's Pro Shop
Jose TorresJose Torres
Professional Home Inspector at Inspect FirstProfessional Home Inspector at Inspect First