Toni Britton
Food City
Fairborn,OH
2025
years of professional experience
Dynamic and results-driven professional with extensive experience at Wendy’s, excelling in customer service and team collaboration. Proven track record in enhancing operational efficiency and resolving customer complaints, leading to improved satisfaction scores. Skilled in cash handling and staff training, fostering a positive work environment and driving team performance.
Work History
Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability with daily sales reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented organization strategies for merchandise displays, enhancing product visibility.
- Trained new cashiers on operational procedures and customer service standards.
- Identified areas for process improvement, contributing to streamlined checkout experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
Manager
5 Years 3 Months- Supervised daily operations to ensure compliance with company standards and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented efficient workflow strategies to enhance service speed during peak hours.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Developed staff schedules to optimize coverage and maintain operational efficiency.
- Resolved customer complaints effectively, promoting positive dining experiences.
- Collaborated with upper management to execute promotional activities and drive sales growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Deli Cook
1 Year- Prepared deli items following food safety guidelines and quality standards.
- Operated slicers and cooking equipment efficiently to meet demand.
- Ensured cleanliness of workstations and compliance with sanitation regulations.
- Assisted customers with product selection, providing knowledgeable recommendations.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Cash drawer balancing
Payment collection
POS systems
Staff training
Guest inquiries
Attention to detail
Inventory management
Currency counting
Decision making aptitude
Drawer balancing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Order verification
Point of sale proficiency
Staff mentoring
Proficient in software
Empathy and patience
Training and onboarding
Complaint resolution
Credit card processing
Basic math
Sales transactions
Gift card handling
Dependability and reliability
Ordering and stocking
Transaction handling
Credit and cash transactions
Problem-solving
Honest and dependable
Timeline
Deli Cook
Food City
08.2023 - 08.2024Read More
Manager
Wendy’s
05.2012 - 08.2017Read More
Cashier
Speedyway
Read More
Carlisle High School
High School Diploma
Read More