Toni Brown
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling accuracy. Proven ability to enhance customer satisfaction through effective training and mentoring, while maintaining store safety and organization. Recognized for streamlining operations and fostering a positive shopping environment, leading to increased sales and repeat business.
Overview
9
9
years of professional experience
Work History
Key Holder
Free People
Houston
10.2024 - Current
- Oversaw daily store operations, ensuring optimal customer service and product availability.
- Organized merchandise displays to improve shopping experience and promote increased sales.
- Conducted stock counts regularly, identifying discrepancies to enhance inventory management.
- Collaborated with team members to maintain cleanliness and safety across the store environment.
- Resolved customer complaints professionally, leading to higher customer satisfaction and loyalty.
- Participated in staff training sessions to improve product knowledge and sales techniques.
- Streamlined daily cash handling processes, ensuring transaction accuracy and loss prevention.
- Assisted in executing promotional events, contributing to setup and operational success.
Stylist
Free People
Houston
02.2024 - 09.2024
- Styled and curated outfits for diverse clientele, enhancing personal expression and confidence.
- Provided exceptional customer service, assisting shoppers in finding perfect selections.
- Maintained visual merchandising standards, presenting products in an appealing manner.
- Collaborated with team members to execute promotional events, driving customer engagement.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Customer Service Representative
Home Depot
Houston
02.2021 - 02.2024
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Maintained organized merchandise displays, enhancing store aesthetics and customer engagement.
- Trained new staff on customer service protocols and operational procedures for consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Walmart
Houston, TX
05.2018 - 06.2020
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Stylist Sales Associate
A’Gaci
Katy, TX
05.2016 - 05.2018
- Assisted customers in selecting styles to enhance personal expression and confidence.
- Maintained product displays to ensure an appealing shopping environment and facilitate sales.
- Executed daily merchandising tasks, aligning with brand standards and seasonal promotions.
- Provided personalized styling advice, enhancing customer satisfaction and repeat business opportunities.
Education
Cypress Lakes High School
05.2017
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Bank deposits
- Alarm systems
- Daily reporting
- Opening and closing coordination
- Store reset and recovery
Timeline
Key Holder
Free People
10.2024 - Current
Stylist
Free People
02.2024 - 09.2024
Customer Service Representative
Home Depot
02.2021 - 02.2024
Cashier
Walmart
05.2018 - 06.2020
Stylist Sales Associate
A’Gaci
05.2016 - 05.2018
Cypress Lakes High School