TONI CHRISTOFFERSON
Janesville,WI
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher
Autumn Vista Transport
08.2022 - Current
- Part time weekend and on call remote dispatch
- Communicated with drivers and shippers to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- 24 hour availability via call, text and email for customers and drivers
- Managed schedule changes and accurately communicated changes to customers and drivers
- Ensured drivers followed standards and requirements of hauling food grade product
Club House Attendant
Cecelia's Golf Course
03.2023 - 10.2023
- Seasonal daytime position
- Tended bar
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Processed payments
- Maintained daily appointment schedules
- Learned and utilized a custom computer system
- Worked efficiently independently and as a team member
- Cooked, stocked, and cleaned the kitchen in accordance with rules and regulations
- Worked effectively in a fast-paced environment
- Multi tasking between assisting golfers, kitchen operations and tending bar
Operations Manager
Liquid Freight
06.2017 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with shipping/receiving customers and carriers.
- Analyzed and reported on key performance metrics to senior management.
- Worked as a team to develop and implement strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of operations team members.
- Handled problematic shippers/receivers and carriers to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting customer and carrier relationships using strong issue resolution and communication skills.
- Assisted shippers in finding the most qualified carriers at the best prices and service levels
- Implemented business strategies, increasing revenue
- Negotiated price and service with shipper/receivers and carriers to decrease expenses and increase profit.
Export Documentation
The DeLong Co., Inc
05.2014 - 05.2017
- Comply with federal, state, and company policies, procedures, and regulations to ensure documentation is correct and compliant with export documentation regulations
- Perform general office duties such as filing, answering phone calls, and handling correspondence with customers, sales persons, and steamship lines
- Check figures and documents for typing errors, incorrect container information (container number, seal, weight), and compliance with the rules and regulations of the destination country
- Operate 10-key calculators, Microsoft Office programs (Access, Excel, Word, Outlook), and copy/fax machines to create accurate documents
- Work with other departments and co-workers in the same department to ensure the documentation presented to the customer was accurate and complete in a timely manner.
- Developed and maintained relationships with shipping companies.
Account Coordinator
Christofferson Moving & Storage
09.2006 - 05.2014
- Use computers to construct emails to customers, add appointments into an online calendar, prepare and maintain documents and files in Microsoft Word and Microsoft Excel
- Answer telephones and provide thorough and accurate information to callers regarding the services offered, take messages, or transfer calls to appropriate individuals
- Keep records of collections and disbursements, and ensure accounts are balanced for owner/operator drivers
- Maintain and enter information into databases set up by headquarters
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures and DOT regulations
- Schedule, maintain, and confirm appointments for multiple sales persons
- Create and locate files and ensure they contain proper and accurate documentation for the moving crew and the sales persons
- Manage projects in receiving and distributing large amounts of inventory from various carriers to a final job site
- Order, shop for and dispense office supplies as needed
- Learn new software and techniques as developed and implemented
- Enter order information into a database and ensure all information entered was complete and accurate.
Education
Associate's of Arts and Sciences - Undeclared Major
University of Wisconsin - Rock County
Janesville, WISkills
- Time Management
- Attention to Detail
- Conflict Resolution
- Organizational Skills
- Effective Communication
- Dispatch Coordination
- Data Entry
- Schedule Management
- Customer Relationship Management
- Problem Solving
Certification
- TIA Certified Transportation Broker
- Certificate of Completion - Freight Brokering Course - Extended Version (10/26/2022 completion date. Self chosen refresher course)
Timeline
Club House Attendant
Cecelia's Golf Course
03.2023 - 10.2023
Dispatcher
Autumn Vista Transport
08.2022 - Current
Operations Manager
Liquid Freight
06.2017 - 07.2022
Export Documentation
The DeLong Co., Inc
05.2014 - 05.2017
Account Coordinator
Christofferson Moving & Storage
09.2006 - 05.2014
Associate's of Arts and Sciences - Undeclared Major
University of Wisconsin - Rock County
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