Toni Collalto
Rochester,NY
Summary
Results-driven General Manager with expertise in team leadership, inventory management, and customer service excellence. Proven ability to optimize operations and foster a positive work environment.
Overview
25
25
years of professional experience
Work History
General Manager
Advance Auto Parts
Rochester, New York
07.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient store management.
- Managed inventory levels to optimize product availability and reduce stockouts.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Led team meetings to communicate goals and motivate staff performance.
- Ensured compliance with company policies and safety regulations in all activities.
- Fostered a positive work environment through effective communication and support.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
Dollar General
Rochester, New York
06.2024 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient store management.
- Led team meetings to communicate goals and motivate staff performance.
- Fostered a positive work environment through effective communication and support.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Managed inventory levels to optimize product availability and reduce stockouts.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with company policies and safety regulations in all activities.
Customer Service Representative
Speedway Gas Station
Gates, NY
05.2023 - 02.2024
- Resolved customer complaints through effective communication, ensuring satisfaction and loyalty.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Provided exceptional customer service to ensure customer satisfaction.
- Cultivated strong customer relationships by delivering personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels and restocked shelves to maintain product availability.
General Manager
Family Dollar
Rochester, New York
02.2022 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient store management.
- Managed inventory levels to optimize product availability and reduce stockouts.
- Led team meetings to communicate goals and motivate staff performance.
- Fostered a positive work environment through effective communication and support.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with company policies and safety regulations in all activities.
- Ensured compliance with local health department regulations regarding food safety standards.
Server/Bartender
Outback Steakhouse
Henrietta, New York
11.2017 - 06.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and served a variety of beverages and cocktails.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Collaborated with kitchen staff to ensure timely food service.
- Assisted in training new staff on service protocols and menu knowledge.
- Followed health and safety regulations to ensure safe food handling practices.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Cash Office Manager
Tops Friendly Markets
Rochester, New York
11.2016 - 11.2017
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Managed cash handling processes for daily transactions and deposits.
- Supervised cash office staff to ensure compliance with company policies.
- Conducted audits of cash registers and safes to maintain accuracy.
- Resolved discrepancies in cash reports through thorough investigation and analysis.
- Ensured compliance with internal financial control policies and procedures.
- Trained new employees on cash office procedures and operational standards.
- Reconciled discrepancies between physical count of inventory and book value counts on hand.
General Manager
Military Deli And Bakery ServiceInc
Biloxi, Mississippi
04.2016 - 10.2016
- Managed daily business operations, focusing on budgeting, staffing, scheduling, inventory control, customer service, and sales to align with company objectives.
- Oversaw daily operations to enhance store management efficiency.
- Managed inventory levels to optimize product availability and reduce stockouts.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Led team meetings to communicate goals and motivate staff performance.
- Ensured compliance with company policies and safety regulations in all activities.
- Fostered a positive work environment through effective communication and support.
- Conducted employee training sessions to ensure understanding of company policies and procedures. on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Bakery Manager
Winn Dixie Supermarket
Gulfport, Mississippi
05.2007 - 10.2016
- Managed daily bakery operations, ensuring product quality and freshness.
- Trained and supervised bakery staff on production techniques and safety protocols.
- Developed weekly production schedules to meet customer demand efficiently.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Maintained inventory levels of ingredients and supplies for seamless operations.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
Cash Office Clerk
Tops Friendly Markets
Rochester, New York
05.2001 - 11.2006
- Processed daily cash receipts and reconciled cash drawers for accuracy.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Processed check cashing transactions for customers, ensuring prompt service and adherence to company policies.
- Managed money order transactions for customers.
- Handled Western Union transactions for customers.
- Trained new cash office staff on procedures and best practices to ensure compliance and efficiency.
- Safeguarded large sums of money, maintaining security and accuracy at all times.
- Ensured all paperwork was completed correctly and submitted on time.
- Assisted customers with making utility payments.
Education
High School Diploma -
John Marshall High School
Rochester, NY06-2005
Skills
- Inventory management
- Inventory optimization
- Budget management
- Financial oversight
- Profit and loss
- Labor cost controls
- Compliance enforcement
- Safety protocol
- Employee training
- Staff training
- Team leadership
- General Management
- Leadership skills
- Customer service excellence
- Performance monitoring
- Problem solving
- Time management
- Recruitment and staffing
- Product promotion
Timeline
General Manager
Advance Auto Parts
07.2024 - Current
General Manager
Dollar General
06.2024 - 10.2024
Customer Service Representative
Speedway Gas Station
05.2023 - 02.2024
General Manager
Family Dollar
02.2022 - 12.2023
Server/Bartender
Outback Steakhouse
11.2017 - 06.2020
Cash Office Manager
Tops Friendly Markets
11.2016 - 11.2017
General Manager
Military Deli And Bakery ServiceInc
04.2016 - 10.2016
Bakery Manager
Winn Dixie Supermarket
05.2007 - 10.2016
Cash Office Clerk
Tops Friendly Markets
05.2001 - 11.2006
High School Diploma -
John Marshall High School